Outlet Host/Hostess - F&B Administration

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

3d•Onsite

About The Position

It is the primary responsibility of the host position to be friendly and courteous, while greeting, seating, and engaging the guests during their dining experience. We are looking for individuals who can bring their authentic selves to work in a creative environment. The company has a rich heritage and is a globally recognized company in the hospitality industry.

Requirements

Friendly and courteous demeanor
Ability to greet, seat, and engage guests
Professional and positive attitude
Complete knowledge of menu offerings
Clear communication skills
Ability to answer the restaurant telephone courteously and efficiently
Ability to speak clearly, appropriately and professionally
Ability to anticipate guest needs
Ability to engage guests in conversation
Ability to notify management of maintenance issues

Nice To Haves

Experience in F&B Administration

Responsibilities

Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
Maintain a professional and positive attitude at all times
Maintain complete knowledge of the menu offerings
Escort guest to their table
Communicate clearly to management and other hosts to ensure that the restaurant operates efficiently
Thank guests with genuine appreciation and provide a fond farewell
Answer restaurant telephone courteously and efficiently
Speak to guests and co-workers using clear, appropriate and professional language
Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings
Notify management of maintenance repair issues
Complete any additional reasonable requests by management