Outlet Server - F&B Administration

Hard Rock Hotel & Casino Ottawa • Atlantic City, NJ

3d

About The Position

It is the responsibility of the server to provide high quality food and beverage service and ensure that guest have an amazing experience. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Requirements

• Provide high quality food and beverage service
• Ensure that guest have an amazing experience
• Adhere to the Hard Rock cash handling policy
• Adhere to PCI compliance about protecting guest information
• Protecting basic information from guest such as name, room numbers and credit card information
• Follow property control audit standards and cash handling procedures (e.g. blind drops)
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Notify management of maintenance repair issues
• Complete any additional reasonable requests by management
• Check with supervisor before leaving at end of shift

Nice To Haves

• Use suggestive sell / upselling techniques

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Thank guests with genuine appreciation and provide a fond farewell
• Anticipate guests’ service needs
• Engage guests in conversation regarding their stay, property services, and area attractions
• Speak to guests’ and co-workers using clear, appropriate and professional language
• Monitor dining rooms for seating availability, service, safety, and well-being of guests
• Take the guest order, always trying to use suggestive sell / upselling techniques
• Serve food and beverage to guest throughout the F&B venue
• Running food from the kitchen out to dining guest
• Pre-bus and bus tables throughout shift utilizing a tray
• Complete open and closing side duties during the shift
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
• Process all guest orders thru the POS terminal
• Adhere to the Hard Rock cash handling policy
• Adhere to PCI compliance about protecting guest information
• Protecting basic information from guest such as name, room numbers and credit card information
• Follow property control audit standards and cash handling procedures (e.g. blind drops)
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Notify management of maintenance repair issues
• Complete any additional reasonable requests by management
• Check with supervisor before leaving at end of shift

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed