Outlet Host/Hostess - F&B Administration

Hard Rock Hotel & Casino Ottawa•New York, NY

2d•Onsite

About The Position

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. We are seeking a Host / Hostess to join our Food & Beverage team. This role is an integral part of delivering a polished, welcoming, and high-touch guest experience, as the Host / Hostess serves as the first point of contact for restaurant guests. With confidence, warmth, and precision, you will set the tone for the dining experience while maintaining complete control of the host stand and guest flow. The Host / Hostess is responsible for managing reservations, greeting and seating guests, coordinating wait lists, and accommodating special requests while ensuring every guest feels anticipated, valued, and prepared for an exceptional dining experience.

Requirements

Consistently anticipate guest needs and create moments that exceed expectations
Deliver service that is warm, confident, and professional
Take ownership of the guest journey from arrival to departure
Thrive in a fast-paced, guest-focused environment
Be organized, detail-oriented, and composed under pressure
Communicate clearly and collaborate effectively with team members
Take initiative and lead by example with energy and enthusiasm
Live and breathe the mission, culture, and spirit that make Hard Rock unique
Applicants must be authorized to work in the United States

Responsibilities

Manage reservations and cancellations, maintain accurate guest lists, and oversee station seating and table assignments to ensure a smooth, intentional dining experience.
Greet every guest with a genuine smile, escort them to their assigned table, present menus, and ensure guests feel that their table was specifically prepared for them.
Maintain full ownership of the host stand, ensuring menus, wine lists, and materials are clean, accurate, organized, and stocked for each meal period.
Monitor restaurant flow, update table statuses, and coordinate closely with servers, bussers, and management to maintain proper sequence of service.
Assist guests with special needs, accommodate special requests whenever possible, answer restaurant phones, and process payments in accordance with POS and cash handling procedures.
Remain knowledgeable of menu items, ingredients, allergens, wine offerings, property amenities, and in-house events to confidently assist guests.
Help maintain a clean, safe, and welcoming environment throughout the restaurant.
Participate in Sound Check meetings, team communication, and ongoing training initiatives.
Promote property outlets, support special events, and actively contribute to a collaborative, energized team culture.
Execute all responsibilities with a focus on anticipation, professionalism, consistency, and elevated Hard Rock service standards.