Outlet Host/Hostess - HRC Waikiki

Hard Rock Hotel & Casino Ottawa•Honolulu, HI

2d•Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Requirements

Remaining calm in a hectic, fast paced environment
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests and co-workers.
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
Ability to travel via auto or airplane for long periods of time
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines
Practicing all general safety & sanitation standards
Recycling products, where possible
Maintaining HRC’s 5 core Values and Mission Statement

Nice To Haves

Assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Opening doors, where applicable
Welcoming and thanking guests
Answering questions - accurately and politely
Maintaining a clean and organized waiting area
Answering the phone
Directing guests to areas & restrooms
Providing security for co-workers, guests and celebrities
Assisting servers, bussers and managers
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create “Raving fans”