Outlet Host/Hostess - Noodle Bar
About The Position
The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives. Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. Welcome every guest to improve guest satisfaction and to promote positive guest relations. Escort guests to their tables/booths in a courteous and friendly manner. Inspect dining area and set the table/booth when necessary. Practice and observe the safety rules and regulations in all dining areas.
Requirements
- High School diploma or G.E.D. equivalency preferred.
- Must have strong mathematical skills.
- Ability to read and write English required.
- Two years’ guest service experience in a family or formal dining environment.
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
- Must successfully pass background check.
- Must be at least eighteen (18) years of age.
- Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
- Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
- Ability to lift and carry up to 25 lbs.
- Must have the ability to withstand noisy environments.
Nice To Haves
- Casino Food & Beverage experience preferred.
Responsibilities
- Responsible for all comps and reservation sheets.
- Run all the required reports for the server, the micro cashier report and the batch report from the credit card machine.
- Present check and collect settlement for all necessary items.
- Serve efficiently between 25-35 guests per half-hour.
- Complete all opening and closing side duties.
- Stock areas with all necessary items, during the shift as well as the end of the shift.
- Maintain cleanliness of all dining areas.
- Ring all financial transactions accurately.
- Follow all policies and procedures regarding alcohol.
- Responsible for abiding by all cash handling policies and procedures.
- Pick up and return bank and revenue to and from cage or cash room.
- Accurately verify all banks received and returned from cage or cash room.
- Take reservations when necessary.
- Be knowledgeable of events.
- Other departmental related duties and assignments as directed by management.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
