Outlet Host/Hostess - Youyu Noodle Bar
About The Position
The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives. Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Welcome every guest in order to improve guest satisfaction and to promote positive gust relations. Escort guests to their tables/booths in a courteous and friendly manner. Inspect dining area and set the table/booth when necessary. Practice and observe the safety rules and regulations in all dining areas. Responsible for all comps and reservation sheets. Run all the required reports for the server, the micro’s cashier report and the batch report from the credit card machine. Present check and collect settlement for all necessary items. Serve efficiently between 25-35 guests per half-hour. Complete all opening and closing side duties. Stock areas with all necessary items, during the shift at well as the end of the shift. Maintain cleanliness of all dining areas. Have detailed knowledge of all food menu items. Ring all financial transactions accurately. Follow all policies and procedures regarding alcohol. Responsible for abiding to all cash handling policies and procedures. Pick up and return bank and revenue to and from cage or cash room. Accurately verify all banks received and returned from cage or cash room. Take reservations when necessary. Be knowledgeable of events. Other departmental related duties and assignments as directed by management.
Requirements
- Strong mathematical skills.
- Ability to read and write English.
- Two years' guest service experience in a family or formal dining environment.
- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be bilingual in English and one Asian language (e.g., Cantonese, Mandarin, Vietnamese, etc.).
- Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
- Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
- Ability to lift and carry up to 25 lbs.
- Ability to withstand noisy and smoke-filled environments.
- Ability to anticipate guest and employee needs.
- Good communication skills.
- Maintain friendly personable attitude at all times.
Nice To Haves
- High School diploma or G.E.D. equivalency preferred.
- Casino Food & Beverage experience preferred.
Responsibilities
- Cleaning and maintenance of all food and beverage wares, kitchens, and service areas.
- Creating an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment.
- Actively building and retaining guest relations and acting as a mentor to team members to provide superior guest service.
- Welcoming every guest to improve guest satisfaction and promote positive guest relations.
- Escorting guests to their tables/booths in a courteous and friendly manner.
- Inspecting dining area and setting the table/booth when necessary.
- Practicing and observing safety rules and regulations in all dining areas.
- Running required reports for the server, the micro’s cashier report, and the batch report from the credit card machine.
- Presenting checks and collecting settlement for all necessary items.
- Serving efficiently between 25-35 guests per half-hour.
- Completing all opening and closing side duties.
- Stocking areas with all necessary items during and at the end of the shift.
- Maintaining cleanliness of all dining areas.
- Having detailed knowledge of all food menu items.
- Ringing all financial transactions accurately.
- Following all policies and procedures regarding alcohol.
- Abiding by all cash handling policies and procedures.
- Picking up and returning bank and revenue to and from the cage or cash room.
- Accurately verifying all banks received and returned from the cage or cash room.
- Taking reservations when necessary.
- Being knowledgeable of events.
- Performing other departmental related duties and assignments as directed by management.
Benefits
- Comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
