Part Time - Outlet Customer Service Associate - Flexible

Lowe's Home Centers•Chicago, IL

21h

About The Position

The Outlet Customer Service Associate provides customer service throughout Lowe’s Outlets, helping customers locate, choose, handle, and load merchandise; answering questions; and explaining stock, special orders, product features, applications, and warranties. The role also supports checkout and customer assistance requests, prepares rental contracts and invoices, trains across Outlet areas, and generates leads for Project Specialist Exterior programs. The associate maintains product availability and store readiness by using store systems to prioritize loads, print labels, and look up inventory and pricing; replenishing shelves; and preparing merchandise to customer specifications. The position includes monitoring store entrances and exits, identifying and reporting security risks, maintaining clean and safe work areas, and operating store equipment as needed. Additional duties may include assisting Pro customers, enrolling customers in applicable programs, processing orders and sales, coordinating freight and deliveries, inspecting merchandise, handling returns, maintaining accurate pricing and signage, and cleaning or performing basic preventative maintenance. Other duties may be assigned.

Responsibilities

Provide SMART customer service and assist customers with locating, demonstrating, selecting, carrying, and loading merchandise.
Answer customer and employee questions promptly and knowledgeably, including walking customers through projects when needed.
Communicate information about stock, special orders, product features, applications, and warranty information related to Lowe’s Outlet programs.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Write customer contracts and invoices for equipment rental.
Cross-train in other Outlet areas and generate leads for Project Specialist Exterior programs.
Use store systems to prioritize loads, print pricing labels, and look up item, price, and inventory information.
Replenish merchandise by down-stocking shelves and prepare merchandise according to customer requirements or specifications.
Monitor merchandise entering and leaving store entrances and exits, assist customers or associates who trigger alarms, and report suspected theft or other security risks.
Maintain store cleanliness, organization, and safety, including housekeeping, daily safety reviews, hazard reporting, keeping aisles clear, and securing doors and gates.
Follow applicable safety procedures for top stock, safety cables, aisle blockers, power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Apply SEEK – LEARN – BUILD to Pro customer interactions and walk Pro customers to products and assist with loading.
Understand Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs; use the SMART phone and sales terminal to enroll customers.
Process walk-up, phone, email, and online orders using point-of-sale terminals, and contact vendors to verify availability and cost as needed.
Display accurate, current pricing and signage; process sales transactions according to company guidelines; and provide a positive checkout experience.
Complete freight and merchandising fulfillment, move delivered stock, schedule shipments when needed, and check order quality and accuracy.
Process returns to Distribution Centers and dispose of or return items appropriately.
Coordinate deliveries, answer delivery questions, resolve problems, inspect merchandise, prepare and load orders, support delivery routes, verify invoices against loaded items, and assist with product connections or returns.
Inspect and clean interior and exterior areas as needed.
Walk the store to identify leaks, spills, and unsafe displays; help keep staff and customers safe; fix equipment and facilities; and perform preventative maintenance.
Perform other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off, including vacation, holidays, sick, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program, including work/life services and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Maternity and parental leave
Adoption assistance
Employee discount and broader discount platform
Learning and development opportunities
Annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards for eligible associates