Outlet Associate
Horizon Goodwill•Hagerstown, MD
•$15 - $15•Onsite
About The Position
The Outlet Associate provides excellent customer service to internal and external customers while processing sales transactions accurately and efficiently. The role includes displaying merchandise, maintaining product stock levels, rotating and loading or unloading bins, and engaging customers in the organization’s mission. The associate also helps maintain a clean, organized, and safe store, follows company and store procedures, and participates in required training and cross-training.
Requirements
- Demonstrated interpersonal communication skills.
- Reliable transportation.
- Successfully complete criminal background screening.
- Ability to lift, push, and pull up to 50 pounds, with or without assistance.
- Demonstrate clear oral and written communication.
- Use knowledge, facts, and data to make decisions and solve problems.
- Work collaboratively within a team and manage conflict constructively.
- Demonstrate accountability, effective work habits, integrity, ethical behavior, and willingness to learn from mistakes.
- Identify relevant skills and experience and areas for professional growth.
- Respect and interact inclusively with people from diverse backgrounds.
Nice To Haves
- High school diploma or equivalent.
- Experience providing customer service.
- Experience operating a touchscreen point-of-sale system.
Responsibilities
- Greet customers and provide a positive experience; address customer concerns within the role’s authority and seek management assistance when needed.
- Operate the cash register accurately and follow money-handling procedures.
- Ask customers to round up their purchases to advance the organization’s mission and thank them for their purchases.
- Encourage customers to complete feedback surveys.
- Assist with store displays and organize products to enhance the shopping experience.
- Represent Goodwill and demonstrate HGI values through excellent service and interactions.
- Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and keeping hangers and racks orderly.
- Follow required safety and security procedures.
- Comply with company and store policies, including opening and closing tasks and completing required paperwork accurately and on time.
- Rotate stock as directed by management.
- Participate in required training, including cross-training for other in-store positions.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
