Outlet Associate
About The Position
The Outlet Associate supports daily outlet store operations by assisting customers, rotating merchandise, maintaining a clean and safe sales floor, and supporting production and donation flow as needed. The role helps create a positive customer experience while supporting Goodwill’s mission and operational goals. It requires strong teamwork, attention to safety, and the ability to work in a fast-paced retail environment. The associate provides customer service, assists with merchandise movement, keeps the outlet floor organized, and follows safety and loss prevention procedures. The position may also support sorting, staging, recovery of goods, donation flow, backroom operations, opening and closing duties, and register duties when assigned.
Requirements
- High school diploma or equivalent preferred.
- Basic customer service skills.
- Ability to follow instructions and work as part of a team.
- Ability to stand, walk, bend, lift, push, and pull throughout the shift.
- Ability to handle merchandise safely and efficiently.
- Dependable attendance and punctuality.
- Basic communication and problem-solving skills.
- Ability to work in a diverse environment with different cultural backgrounds and experiences.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to operate equipment used in outlet operations, including pallet jacks, carts, tables, and related material-handling equipment.
- Ability to operate a forklift if required by the location; must obtain forklift certification. Training and certification are provided by the organization.
Nice To Haves
- Previous retail, warehouse, production, or customer service experience.
- High school diploma or equivalent.
- Experience working in fast-paced, high-volume environments.
- Prior nonprofit or mission-based retail experience.
- Experience operating a point-of-sale system or handling cash transactions.
- Bilingual language skills.
Responsibilities
- Greet and assist customers in a friendly and professional manner; answer basic questions about outlet procedures, pricing, and merchandise.
- Help maintain a positive shopping experience, respond to customer needs, and escalate concerns to management when needed.
- Move carts, tables, or merchandise onto and off the sales floor; rotate merchandise according to store procedures.
- Keep merchandise areas organized and safe, and support sorting, staging, and recovery of goods as assigned.
- Maintain cleanliness of sales floor, production areas, restrooms, and exterior areas as assigned.
- Assist with opening and closing duties and support donation flow and backroom operations when needed.
- Follow cash handling procedures if assigned register duties.
- Follow safety procedures when moving merchandise, carts, tables, or equipment; keep aisles, exits, and work areas clear of hazards.
- Report injuries, safety concerns, theft, or suspicious activity to management.
- Follow company policies, procedures, and attendance expectations.
- Work cooperatively with store leadership and team members; communicate issues, supply needs, and customer concerns promptly.
- Assist in different store areas based on business needs and support production and sales goals through consistent work habits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
