Outdoor Restaurant Manager

Marriott•Bal Harbour, FL

4d•$62,000 - $75,000

About The Position

The Outdoor Restaurant Manager supervises daily food and beverage shift operations and monitors compliance with food and beverage policies, standards, and procedures. The role manages day-to-day operations to ensure quality and standards meet customer expectations, maintains the operating budget, and verifies that standards and legal obligations are followed. The manager develops goals and plans to prioritize, organize, and accomplish work. The position also oversees staffing, employee performance, cleaning programs, and the ordering of food and beverage supplies, cleaning supplies, and uniforms. It supports team development and cooperation, responds proactively to guest concerns, and works to provide exceptional service and customer satisfaction. The manager may perform hourly job functions when necessary and other duties as assigned to meet business needs. At The Ritz-Carlton, the role is expected to uphold the brand’s Gold Standards and service culture, delivering luxury service graciously and thoughtfully. Marriott International describes itself as an equal opportunity employer that values associates’ backgrounds and experiences.

Requirements

High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of relevant experience.
Ability to understand budgets, operating statements, and payroll progress reports.

Responsibilities

Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
Supervise daily food and beverage shift operations and monitor compliance with policies, standards, and procedures.
Support and supervise an effective monthly self-inspection program.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest service, operational, and financial objectives.
Build mutual trust, respect, and cooperation among team members.
Understand employee positions well enough to perform duties in employees’ absence.
Develop goals and plans to prioritize, organize, and accomplish work.
Monitor and maintain employee productivity.
Verify that team members and supervisors understand the brand-specific philosophy.
Maintain the operating budget and verify that standards and legal obligations are followed.
Assist supervisors in understanding team members’ changing needs and expectations and how to exceed them.
Celebrate and foster decisions that result in successes as well as failures.
Communicate areas needing attention to staff and follow up to verify understanding.
Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
Establish and maintain open, collaborative relationships with employees.
Create and nurture an environment emphasizing motivation, empowerment, teamwork, and passion for service.
Follow the property-specific second effort and recovery plan.
Remain readily available and approachable for team members and guests.
Demonstrate knowledge of the brand-specific service culture.
Provide service that exceeds customer expectations to support satisfaction and retention.
Improve service by communicating guest needs and providing guidance, feedback, and coaching when needed.
Model appropriate behaviors and set a positive example for guest relations.
Manage daily operations and monitor quality and standards to meet customer expectations.
Take proactive approaches to guest concerns.
Review comment cards and guest satisfaction results with employees.
Respond promptly to customer service department requests.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
Guide and direct subordinates, set performance standards, and monitor performance.
Analyze information and evaluate results to select solutions and solve problems.
Perform hourly job functions when necessary.
Treat team members professionally and courteously.
Comprehend budgets, operating statements, and payroll progress reports.
Perform other duties as assigned to meet business needs.