Outdoor Recreation Concierge

The Cliffs Hotel and Spa•Shell Beach, CA

11d•Onsite

About The Position

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast, offering beautiful ocean views and a team known for outstanding customer service. We are a locally owned business and proud supporter of our local Central Coast Community. We are seeking a gracious, thoughtful, and motivated part-time, Outdoor Recreation Concierge who can maintain a sense of luxury at the pool while engaging with guests. We are in search of a professional who represents the essence of luxury, genuine passion for providing exceptional service and possesses a keen eye for detail. The ideal candidate will radiate professionalism, possess excellent communication skills, and demonstrate a commitment to upholding the highest standards of guest satisfaction. Outdoor Recreation Concierge are crucial members of our service staff that ensure quality service in one of our most highly visited amenities on property.

Requirements

Must be available to work 3 shifts minimum per week
Must be available to work weekends, nights, and Holidays
Punctuality and reliability are non-negotiable expectations for this role.
Stand and sit outdoors as necessary for the duration of the shift (6-8 hours).
Lifting towels dirty and clean (under 15 pounds).
Moving towel cart as necessary throughout shift (under 40 pounds)
Working knowledge of guest services in a luxury hotel setting preferred.
Excellent interpersonal skills with a genuine passion for providing exceptional service.
Demonstrates professionalism and excels in fast-paced, dynamic environments
Consistently uphold a welcoming and approachable demeanor during all shifts
Strong command of the English language
Must be able to communicate and work effectively with co-workers in all departments

Nice To Haves

proficiency in Spanish is a valued asset

Responsibilities

Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference
Communicate with guests in an articulate manner, using correct verbiage and avoiding slang
Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
Provide personalized assistance and ensuring their comfort and enjoyment throughout their stay.
Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate
Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled
Oversee pool, yoga and other guest activity to ensure adherence to capacity and safety protocols, taking necessary steps such as evicting guests from the pool area when required.
Maintain communication with Manager on Duty (MOD) for support and resolution of guest concerns.
Assist guests with poolside amenities such as towels, umbrellas, and loungers, anticipating their needs, overaccommodating when possible, and providing attentive service.
Collaborate with other departments to coordinate special events or activities at the pool, ensuring seamless execution and guest satisfaction.
Ensure the cleanliness, and maintenance of the pool area, adhering to the hotel's standards of excellence
Maintain a thorough understanding of all hotel and pool amenities, including food and beverage offerings, and effectively communicate them to guests.
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming
Complete all other duties as assigned by manager