Outcomes Program Manager

Cincinnati Animal CARE•Cincinnati, OH

1d•Onsite

About The Position

We are looking for an Outcomes manager to join our team and play an important role in supporting CAC’s mission. In this position, you will: Maximize positive outcomes for shelter animals through adoption, rescue, and return-to-home programs. lead a team of Outcomes Specialists and an Outcomes Lead to reduce shelter population, improve placement processes, and ensure animals successfully transition to permanent homes. Work collaboratively with internal departments, rescue partners, and community stakeholders, to develop and implement innovative, data-driven strategies that expand capacity and increase lifesaving impact. This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community.

Requirements

Knowledge of progressive animal shelter strategies and practices
Experienced project manager who uses data and KPI’s to drive decision-making and resource allocation.
Creative problem-solving skills
Critical thinking
Decisive decision-making
Highly-effective communicator up, down, across and outside the organization
Strong leadership skills
Ability to engage, empower, enable, energize and lead others
Effective cross-functional collaborator who works cooperatively with other leaders to find new and better approaches
Demonstrates a resilient approach to shelter operations, understanding the holistic, herd health model
Has unwavering composure, integrity, and professional maturity
Is passionate for animal care and lifesaving
Is a Authentic leader and partner
Has the ability to develop strong teams and effectively leverage their skills to maximize productivity.
Operates with a sense of urgency driven by the recognition that we are in a lifesaving business
Has an innovative mindset- inspired and unafraid to bring something new to this space
Is results-oriented - ability to drive results to plan with full accountability
Is nimble - demonstrates learning agility, proactively shifting efforts as trends and business variables change
Is growth-minded - self-reflective, humble and open; seeks, welcomes and incorporates, professional feedback with an authentic commitment to improve and grow
Is inquisitive - has a history of seeking out best practices and successfully assimilating them into their organization
Embodies unwavering commitment to CAC’s values and positive workplace culture

Nice To Haves

3+ years of animal shelter experience preferred
2+ years of leadership experience managing a variance of teams, including entry-level and management

Responsibilities

Lead and oversee Cincinnati Animal CARE’s Outcomes Department, driving adoption, rescue, and return-to-home programs to maximize lifesaving outcomes for dogs, cats, and other shelter animals.
Develop and implement strategic, data-driven initiatives that improve animal placement, reduce shelter population, and address gaps in lifesaving programs.
Manage daily departmental operations, ensuring efficient workflows, regulatory compliance, and outstanding customer service.
Recruit, train, mentor, supervise, and develop Outcomes staff, fostering a collaborative, high-performing culture focused on accountability and continuous improvement.
Analyze performance metrics, evaluate program effectiveness, monitor trends, and provide recommendations to leadership to enhance operational success.
Collaborate with internal departments to support coordinated placement and care strategies.
Serve as the primary liaison to rescue organizations and community partners, strengthening relationships and expanding lifesaving capacity.
Ensure accurate completion of adoption and outcome processes, dog licensing, and maintain organizational standards, support inventory management, and provide timely communication regarding departmental needs, incidents, and program updates.
Educate and engage the public, volunteers, adopters, and partners in support of the organization’s mission and best practices in animal welfare.
Perform additional leadership and operational duties as assigned to support the overall mission and goals of Cincinnati Animal CARE.
Supporting additional organizational needs as they arise