Outcomes Manager-Critical Care
About The Position
The Critical Care Outcomes Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Critical Care Outcomes Manager serves as the nursing process owner for Critical Care Services, supporting the Intensive Care Unit (ICU) and Intermediate Care Unit (IMCU). This role is responsible for coordinating nursing practice initiatives, supporting operational workflows, monitoring nursing-sensitive indicators, facilitating regulatory readiness, and partnering with frontline teams to improve patient care delivery across the critical care continuum. The position collaborates closely with nursing leadership, physicians, respiratory therapy, infection prevention, case management, and interdisciplinary departments to support evidence-based nursing practice, patient safety, operational efficiency, and clinical excellence.
Requirements
- Current Registered Nurse license required in the State of Illinois
- Master of Science in Nursing (MSN) required
- 2-5 years of critical care nursing experience
- Current clinical certification required (examples include CCRN, PCCN, TCRN, CEN, or equivalent specialty certification)
- Strong understanding of nursing workflows, operational processes, and regulatory standards
- Advanced Microsoft Excel skills required, including experience with data tracking, trending, and report development
- Strong analytical, organizational, communication, and project management skills
- Ability to work collaboratively with frontline staff, leadership, and interdisciplinary teams
Nice To Haves
- Leadership, operations, or process improvement experience preferred
- Doctor of Nursing Practice (DNP) or additional leadership-focused graduate education preferred
- NEA-BC or additional nursing leadership certification preferred
- Experience with operational dashboards, data management, and workflow analysis preferred
Responsibilities
- Serve as the nursing process owner for ICU and IMCU clinical operations and nursing practice initiatives.
- Support standardization and sustainability of nursing workflows, documentation practices, and evidence-based care processes.
- Monitor and trend nursing-sensitive indicators, operational metrics, patient throughput data, and patient care outcomes.
- Coordinate regulatory readiness activities, tracers, audits, and action plan follow-up for critical care areas.
- Support frontline nursing teams through clinical rounding, workflow observation, and identification of process improvement opportunities.
- Collaborate with nursing leadership to support patient flow, level-of-care transitions, discharge planning, and operational efficiency.
- Assist with implementation and sustainment of clinical initiatives, new workflows, equipment, and technology changes.
- Develop and maintain reports, dashboards, and tracking tools utilizing Microsoft Excel and other data management platforms.
- Facilitate interdisciplinary collaboration with respiratory therapy, pharmacy, infection prevention, physicians, rehabilitation services, and ancillary departments.
- Support review and revision of nursing policies, procedures, and practice standards.
- Assist with education and communication related to workflow changes, nursing initiatives, and operational priorities.
- Participate in councils, committees, and interdisciplinary meetings supporting critical care operations and nursing practice.
- Support data collection, documentation review, and operational reporting requirements as assigned.
Benefits
- tuition reimbursement
- loan forgiveness
- 401(k) matching
- lifecycle benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
