Access & Outcomes Manager

Exceptional Persons Inc • Waterloo, IA

1d • Hybrid

About The Position

Support Independence with Purpose – Join a Mission That Changes Lives At EPI, we don’t just talk about impact, we live it every single day. Since 1957, we’ve been connecting people, creating opportunities, and nurturing growth for our community. As a designated EIGHT-TIME Employer of Choice - our work is grounded in four core values: People, Stewardship, Creative Cooperation, and Integrity. The Leader We're Looking For We are seeking a strategic, detail-oriented Access & Outcomes Manager to lead intake, person-centered planning, outcomes management, and electronic health record (EHR) processes that ensure high-quality, compliant, and accessible services. This is a role for a systems-minded, data-driven leader who understands how strong processes, accurate data, and thoughtful planning come together to create better outcomes for the people we support. This role also champions human rights—advocating for dignity, inclusion, and ethical service delivery across all programs. This position has the ability to offer a hybrid work environment, however, to best support our teams and the people we serve, candidates must live within a reasonable distance of Waterloo, Iowa, to regularly work on-site as needed.

Requirements

• Bachelor’s degree in human services, human resources, business, or related field preferred
• Four (4) years’ experience in Quality Improvement, Information Management, and Administrative Support with a strong preference for functional databases and data analysis/reporting
• Demonstrated leadership and ability to collaborate effectively within a team environment.
• One (1) year of supervisory experience is preferred
• Prior experience in delivery of services specific to intellectual/developmental disabilities, mental illness, brain injury or similar experience
• An equivalent combination of education and experience will be considered
• Strong verbal and written English communication skills
• Proficient with computers and able to quickly learn new systems and technologies.
• Valid driver’s license, reliable transportation, and insurance meeting agency requirements
• Ability to pass required background checks

Nice To Haves

• You think strategically and systemically, always looking for ways to improve processes and outcomes
• You leverage data and insights to guide decisions and elevate service quality
• You are deeply committed to person-centered practices and meaningful life outcomes
• You navigate regulatory and accreditation requirements with confidence, accuracy, and consistency
• You’re comfortable working with EHR systems, ensuring data is reliable, accessible, and actionable
• You lead with a collaborative and supportive approach, building strong relationships across teams
• You act with integrity, demonstrating sound judgment and maintaining strict confidentiality (HIPAA compliance)
• You are adaptable, responsive, and motivated by making a meaningful impact in the lives of others

Responsibilities

• Lead and oversee intake, admissions, and service access processes, ensuring timely, coordinated, and appropriate entry into services
• Ensure Individual Service Plans (ISPs) are person-centered, compliant, and aligned with assessed needs and desired outcomes
• Champion documentation quality and planning consistency across programs, ensuring services are individualized and outcome-driven
• Monitor outcomes data, documentation quality, and reporting to identify trends and drive continuous quality improvement
• Utilize data, reporting, and system insights to support informed decision-making and strengthen service delivery
• Administer and support the Electronic Health Record (EHR) system, ensuring data integrity, usability, and compliance
• Supervise, coach, and develop team members, fostering a culture of accountability, collaboration, and growth
• Ensure all practices meet regulatory, accreditation, and compliance standards

Benefits

• Health, dental, vision, and life insurance plans
• Generous paid time off
• 401(k) with employer match
• Free telemedicine and virtual counseling
• Employee discounts and wellness offerings
• Public Student Loan Forgiveness (PSLF) eligible employer
• A mission‑centered environment where your work directly supports safety, dignity, and independence
• A values‑driven, people‑first culture grounded in collaboration and integrity
• A supportive workplace where your leadership and advocacy matter

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level