Outbound Supervisor

Imperial Distributors, Inc.•Worcester, MA

10h•Onsite

About The Position

We are seeking a motivated Outbound Supervisor (Shipping Focus) to lead daily warehouse shipping operations and ensure timely, accurate order fulfillment. This role is responsible for driving productivity, maintaining quality and safety standards, and developing a high-performing team. The ideal candidate is a hands-on leader who excels in a fast-paced distribution environment, can effectively manage performance, and is committed to continuous improvement and operational excellence. The Outbound Supervisor will be directly responsible for developing and influencing all distribution production and shipping processes by applying strategic direction in the areas of quality, productivity, employee performance and supervision. This position reports to the Outbound Manager. Imperial is a recognized leader in supermarket non-foods distribution and merchandising. For over 85 years, we’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health, beauty, wellness, general merchandise categories. IDI supports over 50 regional and independent retail grocery banners with products from major national CPG brands as well as customized private label and seasonal program options. What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace. Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

Requirements

2+ years recent distribution/warehouse supervisory experience
Voice to Pick System experience
Shipping experience
Understanding of warehouse management systems (WMS) and reporting
Superb verbal & written communications skills
Excellent organizational, problem solving, and follow-up skills
Demonstrated ability to drive change and influence others
Ability to effectively work in a fast-paced, diverse team environment
Proficient with Microsoft Applications (e.g. Outlook, Excel and Word)
Champion of People and Change Agent
Strong and proven analytical, problem-solving, interpersonal, and communication skills.
Demonstrated focus on internal and external customers.
Intermediate in Microsoft Office Suite, Teams, and other relevant software.
Highly motivated, with a track record of achieving personal, team, and organizational goals, creates a sense of urgency and delegates appropriately.
Capable of positively motivating oneself, individuals, and teams to exceed performance expectations despite complex, fast-paced environment.
Leadership style rooted in high integrity and focused on overall Mission of Imperial.
Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.

Nice To Haves

Bilingual English/Spanish a plus

Responsibilities

Manage team to meet goals and expectations within the shipping department
Monitor and oversee shipping activities to make sure that customers receive their orders
Mentor and empower team members for their success
Plan and assign work/work schedules to best meet goals and expectations
Train/cross-train team members in all functions of the shipping department
Conduct interviews and recommendations on hiring candidates
Hold team accountable for performance management; complete terminations if necessary
Responsible for maintaining quality and safety standards, improving productivity, and driving a culture of process improvement
Prepare all reports and logs as required.
Maintain the warehouse in a clean, safe, and orderly condition.
Operate and be proficient in the use of the following warehouse equipment ie; pallet jacks, electric pallet jacks, and transporters. (Other equipment may be required as needed)
Participates in special projects as needed.
Performs other duties as assigned.