Outbound Service Representative

PayZen

1d • $25 - $30 • Remote

About The Position

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and reduce administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups, and are backed by leading venture capital investors including NEA, SignalFire, Viola Group, and 7Wire Ventures.
Unlike traditional collections, PayZen never charges patients interest or fees, and we never send patients to collections. Our Outbound Service Representatives are advocates — not collectors — helping patients find a path to resolving their balances in a way that works for them.

Requirements

• 3+ years of experience in outbound sales, collections, payment plan servicing, or a high-volume customer-facing role
• Comfort with repetitive, high-volume outbound call work
• Genuine ability to influence people toward action while maintaining empathy and professionalism
• Strong problem-solving skills and ability to navigate objections in real time
• Excellent verbal communication skills: clear, persuasive, and patient
• Comfortable working independently in a remote environment with strong self-accountability
• Adaptable to evolving tools, processes, and scripts in a fast-moving startup

Nice To Haves

• Experience in healthcare, fintech, or payment servicing
• Outbound cold-calling or sales experience

Responsibilities

• Conduct high-volume outbound calls to patients with overdue payment plans, helping them understand their options and establish a path forward
• Lead empathetic, solutions-oriented conversations that influence patients to take action on their accounts
• Handle a portion of inbound patient inquiries, providing account support and payment plan guidance
• Educate patients on PayZen's platform and the benefits of digital payment options
• Collaborate with providers as needed to resolve patient account issues
• Maintain accountability to core performance metrics including time on calls, collection outcomes, and service quality
• Identify and surface patterns in patient objections or friction points to help improve scripts, tools, and processes

Benefits

• An opportunity to positively affect the lives of thousands of patients
• A flexible lifestyle that fits the modern work-life balance
• A chance to join a high-growth company at an early stage
• Highly skilled co-workers with whom you can grow your skillset
• Be a part of a team that revolutionizes medical payments in ways never seen before
• The ability to impact company values and culture in a collaborative environment — we value all comments and suggestions
• Competitive pay
• employer-paid healthcare
• stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed