Outbound Customer Service Representative

Advantage•Stillwater, OK

10d•$18 - $22•Onsite

About The Position

We are seeking a motivated and energetic communicator to join our team as an Outbound Customer Service Representative. In this role, you will be responsible for generating service appointments through proactive outbound calling campaigns. You will contact previous customers, maintenance members, and homeowners in targeted service areas to promote HVAC, electrical, and plumbing services, preventative maintenance programs, safety inspections, and seasonal promotions. Success in this role is measured by your ability to engage customers, identify potential home service needs, and convert conversations into booked appointments. Our team works together to create opportunities, serve our customers, and help homeowners protect and maintain their home's heating and cooling, electrical, and plumbing systems. We offer ongoing training, unmatched rewards, and a supportive team environment.

Requirements

High School Diploma or GED equivalent
2+ years of call center, inside sales, appointment-setting, or customer service experience
Experience handling high-volume outbound calling campaigns
Comfortable discussing residential HVAC, electrical, and plumbing services and promoting service offerings over the phone
Strong sales aptitude with the ability to overcome objections and secure appointments
Excellent communication and interpersonal skills
Results-driven with a focus on achieving booking goals
Ability to exercise independent judgment and make appropriate decisions
Ability to organize and manage multiple tasks accurately
Basic computer proficiency
Reliable attendance and punctuality
Fluent ability to speak, read, and write English

Nice To Haves

ServiceTitan experience
HVAC, electrical, plumbing, or residential home services industry experience
Prior residential service experience
Inside sales or appointment-setting experience
Experience working with outbound marketing campaigns
Bilingual (preferred but not required)

Responsibilities

Conduct outbound calls to previous HVAC, electrical, and plumbing customers to identify service opportunities.
Re-engage inactive customers and encourage them to schedule preventative maintenance, system inspections, tune-ups, and safety evaluations.
Contact maintenance members to schedule annual HVAC, electrical, and plumbing inspections and maintenance visits.
Promote current HVAC, electrical, and plumbing specials, service agreements, indoor air quality solutions, electrical safety inspections, drain cleaning services, and other seasonal offerings.
Educate customers on common signs of HVAC, electrical, and plumbing issues, including inconsistent temperatures, poor airflow, rising utility costs, flickering lights, overloaded circuits, slow drains, recurring clogs, sewer odors, and leaks.
Generate appointments for system inspections, repairs, maintenance services, and in-home evaluations.
Follow up on unsold estimates and previous service recommendations across HVAC, electrical, and plumbing departments.
Maintain accurate customer records and call notes within ServiceTitan.
Meet daily outbound call, booking, and revenue generation goals.
Provide exceptional customer service while representing the company professionally and positively.