Outbound Sales Representative - Onsite

Teleperformance•El Paso, TX

7d•Onsite

About The Position

TP is a global, digital business services company that delivers advanced, digitally powered business services to help leading brands streamline their operations in meaningful and sustainable ways. With a large, diverse global workforce, TP leverages its scale and local presence to be a force for good in its communities, for its clients, and for the environment. The company utilizes a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise, to simplify, accelerate, and secure people's lives. This role involves being a key contributor, acting as the "eyes and ears" for the team by fielding customer inquiries and finding innovative responses in a collaborative and engaging environment. The position offers opportunities to interact with diverse individuals, with no two days being the same, and provides potential for significant career growth within the company.

Requirements

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Excellent attendance history is required.
Must pass mandatory background checks which may include pre-screenings, drug testing, and a credit check.
Demonstrate commitment to following established procedures and be customer service driven.
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Proactive approach to problem-solving with a focus on creating a positive customer experience.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Promote brand awareness by offering additional products and services to meet customer needs.
Promote the highest standards of ethical and professional conduct through demonstrated individual performance.
Experience upselling/increasing customer benefits/rebuttal/save the sale/conversion metrics.
Ability to proactively address customer needs in a timely manner.
Maturity and a hunger for success required.
Ability adapt and adjust to change in a positive manner.
Competitive attitude and drive for results while showing motivation and a demonstrated passion for the brand.
Perform other related duties and assignments as required and as assigned by supervisor or other management.
Thrive as a team player in a fast paced, high energy, change oriented environment.
Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately.