Outbound Resolution Clerk - Nights

Alfred Kärcher SE & Co. KG•Fayetteville, AR

2d•Onsite

About The Position

This role is responsible for addressing potential delivery problems, providing updates, and gathering necessary information related to outgoing shipments. The clerk will collaborate with internal departments and external carriers to resolve order and delivery issues, monitor daily metrics, and manage international shipments. Additionally, the position supports continuous improvement initiatives and acts as a subject matter expert for systems like WMS and SAP.

Requirements

High Level of Knowledge with SAP, Korber, UPS Worldship and Logistics Plus
Ability to learn new things quickly with WMS, and SAP and other software as implemented.
Ability to adapt and thrive in a fast pace, ever changing environment
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
At least ( 2-3 ) year(s) of related experience is required.

Responsibilities

Initiating calls or emails to the customer care team to address potential delivery problems, provide updates, or gather necessary information related to outgoing shipments.
Collaborating with internal departments like Receiving, Shipping, Inventory, to resolve order/delivery issues.
Continuously monitor daily metrics, KPIs, and Open delivery reports for assigned areas to identify deviations and initiate problem-solving efforts.
Provide support for UPS and LTL manifesting, which involves packing slips and LogisticsPlus communication.
Managing international shipments, including handling routing, shipper's letters of instruction (SLI), and invoices.
Support continuous improvement initiatives by training and creating required documentation.
Be the subject matter expert in the area of responsibility, including but not limited to the WMS system and SAP, finding resolutions to systematic issues.
Monitor BD87 daily in SAP for failed idocs and find the resolution to clear.
Point of contact for freight carriers for any problem resolution.