Mortgage Resolution Specialist - Credit Resolution

WesBanco Bank, Inc.•Ellwood City, PA

About The Position

Manage the day-to-day collections of a portfolio of residential real estate secured loans. Provide borrowers with options that may help avoid foreclosure. Submit completed modification request packages for decision and assist borrowers with follow-up actions as appropriate. Serve as the first point of contact with the borrower throughout the Loss Mitigation process. Maintain a comprehensive knowledge of mortgage loan servicing requirements and regulations including loss mitigation options. Maintain a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank’s policies and procedures are compliant with the same. Ensure adherence to stated timelines throughout the collection and loss mitigation process to ensure CFPB compliance.

Requirements

High school diploma or General Education Degree (GED).
Minimum of Two (2) years banking experience.
Minimum of One (1) year of collection experience.
MS Office, including Word, Excel and Outlook.

Nice To Haves

Associates Degree preferred.
Knowledge and ability to use FIS Intellect and CARM Pro Collection System preferred.
Comprehensive or the ability to learn all applicable state and federal regulations relating to the collection of residential real estate loans including the January 2014 CFPB guidelines preferred.

Responsibilities

Initiate outbound and receive inbound phone calls relating to the collection of delinquent accounts.
Reduce delinquency, prevent foreclosure, and minimize charge offs/charge downs on accounts assigned to your work queue through department business system (CARM Pro).
Determine reason for non-payment.
Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account.
Review all Bank systems as needed (FIS Intellect, Image Centre, etc.) to determine the scope of the customer relationships as well as facilitate in the collection of the account.
Prepare letters and correspondence to customers while maintaining compliance with CFPB requirements.
Negotiate payment arrangement with borrower(s).
Maintain detailed tracking log on all accounts as you work through the collection and loss mitigation process.
Process GL and Payment Tickets as applicable when payment is received.
Assist borrowers in understanding options available to avoid foreclosure including Short Sale, Deed in Lieu of Foreclosure, Forbearance Options and Modification.
Provide borrower with information about Loss Mitigation options available and actions borrower must take to be evaluated for those options as well as applicable Loss Mitigation deadlines.
Provide status updates on any Loss Mitigation application and the circumstances under which the Bank may refer a loan for foreclosure.
Review Loan Modification packet and supporting documents to determine if information is complete and assist borrower with follow-up as appropriate.
Submit completed Loss Mitigation packages for approval.
Adhere to stated timelines throughout the collection and Loss Mitigation process.
Verify “Proof of Insurance” for collateralized loans as needed.
Order appraisals when appropriate.
Analyze Loan/collateral file to make recommendation for appropriate action.
Review personal credit and asset reports to make recommendations as to appropriate strategy.
Organize and prepare files to be referred for foreclosure.
Make appropriate file notations for all correspondence and any other events to CARM Pro system.