Outbound Manager

SupplyHouse.com•Reno, NV

4d•Onsite

About The Position

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Outbound Manager to join our Nevada Fulfillment Center! This individual will report into our Assistant General Manager and is responsible for managing, coordinating, and leading all Outbound operations. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Requirements

3-5 years of experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments
Understanding of distribution flow, integration, and automation
Fundamental understanding of inventory, supply chain, and logistics concepts
Working knowledge of warehouse management systems (WMS), inventory management, and logistics concepts.
Experience managing cross-functional initiatives and collaborating with HR, Safety, or Corporate departments to support broader organizational goals.
Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
Exceptional verbal and written communication skills including public speaking
Ability to work independently, multitask and follow process and standard procedures
Ability to perform physical activity including, but not limited to walking, lifting, pushing, pulling, and handling various items
Ability to lift and carry items 10-50Ibs (all members are expected to seek help if an item is over 50lbs or if the weight limit that can be lifted is reached)

Responsibilities

Oversee all processes and procedures for outbound operations including picking and packing
Ensure the picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
Manage the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard
Partner and communicate with management/leadership to ensure alignment of objectives, to problem solve, provide operational updates, and develop new operational procedures and strategies
Deliver performance reviews and conduct monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback
Address performance-related incidents that arise and recommend a course of action on all disciplinary and personnel issues
Train and develop team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
Attend and participate in HR Leadership meetings
Create and promote a safe working environment while developing a culture in which team members feel safe and comfortable in their areas of responsibility
All members of management are expected to lead by example and maintain professional standards in the workplace

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
$750 annual professional development budget
LinkedIn Learning membership
Company rewards and recognition program
Ownership for All program
Monthly catered lunches, team building activities, out-of-office events, and Micro Markets
Annual merit and bonus opportunities
Hands-on training
Internal mobility options
Donation drives, employee-nominated contributions, support for non-profit organizations