Outbound Contacts Specialist

State of North Carolina•Raleigh, NC

6d•$39,244 - $45,000•Hybrid

About The Position

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. We are currently recruiting for an Outbound Contacts Specialist based out of our Raleigh Headquarters. The Outbound Contacts Specialist plays a key role in ensuring taxpayers across North Carolina receive accurate, timely, and compliant communication. This fast paced, detail-oriented position focuses on managing, validating, and processing critical taxpayer correspondence—helping maintain the integrity of the Department’s communication workflow. In this role, your primary responsibilities center on handling and validating high volume, time sensitive documents with exceptional accuracy. Candidates may be eligible for a hybrid work schedule after completing the position's training progression plan. Responsibilities include, but are not limited to:

Requirements

Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
Experience with the use of a computer and proficiency in word processing
Ability to perform work with consistent precision and strong attention to detail
Flexibility and adaptability in a fast paced, high volume environment
Ability to stand, walk, bend, and lift materials weighing up to 35 lbs. as required for daily mail processing tasks
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Responsibilities

Revalidating refund checks to ensure accuracy and compliance
Researching and processing returned mail, including correcting issues and resolving delivery concerns
Supports account maintenance tasks, including updating addresses and ensuring notices and POA documentation are accurate and properly matched
Reviewing notices for accuracy and identifying anomalies before final processing
Coordinating daily with the Mail Service Center, including organizing, packaging, and preparing materials for scheduled pickups
Processing outbound documents—including tax notices, refund checks, letters, and affidavits

Benefits

health insurance options
standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program