Inbound Contacts Representative

CenterWell • Work at Home - Arizona, IN

13d • $38,000 - $45,800 • Remote

About The Position

The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. The representative will provide a positive experience for our members through active listening skills and effective communication. Self-manage with minimal supervision while maintaining high quality standards within established policies, practices, and guidelines. Contribute to business strategy by supporting Pharmacy flexible work model which could include various contact types (including but not limited to): Oversee education/enrollment process, Live Chat Support, Inbound call support (i.e., Medication Refill, Order status etc.), Outbound call support.

Requirements

• Must reside in one of the following states: KY, IN, CO, FL, OH, TX, AZ, TN, VA, OK, and NC
• Must be able to work a full-time shift of 40 hours per week and must be available to work a shift of Monday through Saturday 8am-11pm EST (Day off will be determined by business).
• Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25x10 (25mbs download x 10bs upload) is required.
• Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, Outlook, etc.

Nice To Haves

• 1+ year of customer service experience

Responsibilities

• Addressing incoming telephone, digital, or written inquiries.
• Performing basic administrative/clerical/operational/customer support/computational tasks.
• Solving customer issues, complaints, and inquiries.
• Providing a positive experience for members through active listening and effective communication.
• Supporting Pharmacy flexible work model which could include various contact types (including but not limited to): Oversee education/enrollment process, Live Chat Support, Inbound call support (i.e., Medication Refill, Order status etc.), Outbound call support.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed