Outbound Central Consumer Loan Officer
About The Position
This is an outbound phone sales position where the officer will provide information on credit union products and services to members, adhering to all credit union policies, procedures, and Federal and State regulations. The role involves collating and analyzing individual financial information for loan decisioning, evaluating and recommending loan approvals, denials, counteroffers, modifications, and debt restructuring based on individual circumstances. The officer will also process required forms and documentation for consumer loan products and partner to approve or deny loan applications within prescribed parameters, while promoting credit union products and services.
Requirements
- Provide information on credit union products and services according to all credit union policies and procedures, and Federal and State rules and regulations.
- Collate and analyze individual financial information in support of loan decisioning process.
- Evaluate and recommend loan approvals, denials, counteroffers, loan modifications, and debt restructuring based upon individual circumstances and data.
- Process required forms and related documentation for consumer loan products.
- Approve or deny loan applications within prescribed parameters.
- Promote credit union products and services.
Nice To Haves
- One or more years of sales experience
Responsibilities
- Make outbound calls to members to solicit loan applications.
- Interview consumer loan applicants and assist members in completing loan applications over the phone and/or electronically.
- Collate, analyze, and evaluate information and documentation in support of loan applications.
- Evaluate borrower Character, Collateral, Capacity to Repay, and Credit position as part of the loan decisioning process based on individual circumstances.
- Calculate debt-to-income ratios, collateral needs, and payment plans on consumer loan applicants.
- Correspond with members, applicants, and creditors to resolve questions regarding application information.
- Provide information on consumer loan products that best meet the member’s individual needs and circumstances.
- Recommend the structure of loan pricing, terms, and amounts for individual borrowers.
- Recommend loan approval/denials, counter-offers, and deviations from conventional loan structure and pricing.
- Manage loan closing process with customers.
- Consult with members and the public about asset purchase, credit management, budgeting, debt restructuring, and financial planning issues.
- Notify applicant of loan decision and inform prospective borrowers of loan commitments.
- Review regulations as they apply to installment loan security agreements.
- Provide exceptional member service to our members.
- Abide by all applicable policies, procedures, and regulations.
- Work proactively to build relationships necessary to meet set goals for the position.
- Effectively assist members through the loan application and approval process, educating them about loan issues as needed.
- Effectively prepare loan documentation for processing, ensuring it is complete and accurate.
- Assist in managing risk through diligence in the information gathering process.
- Provide timely, service-oriented feedback to applicants regarding the status of their loans.
- Perform assigned loan prospect calls to assist in meeting goals for the position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
