Consumer Direct Loan Officer

Key Mortgage Services•Schaumburg, IL

18h•Onsite

About The Position

The Consumer Direct Loan Officer is responsible for handling inbound requests, building rapport with the customer, determining the customer's needs, taking applications, and quoting fees and interest rates.

Requirements

NMLS license or willingness to obtain
Knowledge of agency (Fannie, Freddie) government (FHA & VA) and DPA as well as non-QM /portfolio mortgage programs.
Experience with POS (Glyde/Blend), LOS (Encompass), and CRM (TE).
Excellent people skills.
Excellent verbal and written communication skills
Has the ability to multi-task in a very fast paced environment
High School Diploma or equivalent required

Nice To Haves

Familiarity with Dialpad phone system and Mortgage Coach preferred.

Responsibilities

Educate clients about the mortgage and home buying process
Engage with prospective and existing clients to understand their needs and present tailored solutions.
Explain the various types of mortgage programs available
Counsel about ways to position the client for success as a home buyer
Advise about opportunities to improve the clients financial situation
Guide clients in choosing the mortgage that is best suited to their needs and qualifications
Issue accurate preapprovals supported by documentation
Provide timely quotes to customers and educate them about the process to ensure an exceptional client experience.
Communicate with referral partners and transaction stakeholders
Participate in weekly pipeline reviews with processing