Outage Manager

Caltrol•Paramount, CA

1d•Onsite

About The Position

As an Outage Manager, you will serve as the primary point of coordination between Caltrol customers, Account Managers, and our Instrumentation & Valve Services (I&VS) team to ensure the successful execution of valve and regulator repair services, replacement valves, and automation solutions. In this role, you'll manage projects from initial customer engagement through final invoicing, helping customers navigate both planned outages and day-to-day service requirements. You'll play a critical role in defining project scope, preparing quotations, coordinating field and shop resources, resolving unforeseen findings, obtaining customer approvals, and ensuring projects are completed safely, efficiently, and profitably.

Requirements

High school diploma or equivalent required.
3+ years of experience in control valves, valve repair, industrial services, or technical sales.
Strong customer service, relationship-building, and communication skills.
Knowledge of valve repair services and industrial maintenance operations.
Excellent organizational, time management, and problem-solving abilities.
Ability to manage multiple priorities and meet demanding customer deadlines.
High attention to detail and commitment to accuracy.
Proficiency in Microsoft Excel, PowerPoint, and Word.
Ability to work independently while collaborating effectively across teams.
Willingness to work overtime as business needs require.
Ownership mindset with a focus on accountability, results, and continuous improvement.

Nice To Haves

Background in process control, industrial sales, applications engineering, or valve services.
Associate's or Bachelor's degree in Engineering, a technical discipline, or equivalent experience.
Experience supporting customers in refining, power, mining, water/wastewater, food & beverage, HVAC, or other industrial markets.
Familiarity with Fisher control valves, Emerson products and services, and valve sizing principles.
Knowledge of control valves, valve repair, automation, actuators, regulators, and related flow control technologies.
Fisher Control Valve Engineering I & II or similar industry training preferred.

Responsibilities

Manage outage and service projects from quote through completion, ensuring customer satisfaction and profitable execution.
Prepare and review quotes, coordinate resources, communicate with customers, and support job closeout activities.
Partner with customers, Account Managers, service teams, and manufacturers to deliver successful project outcomes.
Resolve customer issues, scope changes, and technical discoveries throughout the project lifecycle.
Support business planning through outage tracking, workload forecasting, and resource coordination.
Participate in scheduling, manpower planning, and workload review meetings.
Evaluate repair-versus-replacement solutions to deliver the best value for customers.
Contribute to sales growth, operational excellence, and continuous process improvement.
Maintain a strong understanding of Caltrol's business operations, financial goals, and service offerings.

Benefits

Profit-sharing opportunities
401(k) with employer match
Flexible time-off
10 paid holidays
Medical, Dental, Vision – all effective 1st day of the month after your hire date
Free and unlimited virtual care access to a dedicated physician through AstroDoc
HSA (with employer contribution) + an FSA
Company-paid life insurance
Company-paid short-term disability
Wellness benefits, including gym and on-demand fitness discounts
Pet insurance and a pet discount program
Student loan repayment match program
Tuition/education reimbursement
Professional development opportunities