OTR Dispatch Coordinator I

ACERTUS

26d • $45,000 - $50,000 • Onsite

About The Position

At ACERTUS culture is everything. We want people to want to work here. We have
weekly huddles to hear from our team on how we can improve. And guess what? We
act on your ideas! We are currently hiring a Dispatch Coordinator for our office
located in Mission, KS.

ACERTUS is an automotive logistics company that offers portfolio of services
that span across the vehicle lifecycle. As a Dispatch Coordinator, you will
coordinate, plan, and execute dispatch operations to ensure maximum efficiency
and effectiveness of driver personnel within our nationwide fleet logistics
service line.   We are looking for a motivated, assertive self-starter to join
the team!

Requirements

• Driven, enthusiastic, competitive, and results focused.
• Ability to work in a team environment, while also delivering individual results.
• Strong oral and written communication skills, including problem solving.
• Excellent time management and attention to detail.
• Personal responsibility to manage change.
• Minimum 2 years’ experience with Windows computer system and Microsoft Office Programs (Word, Excel, Outlook, etc.).

Nice To Haves

• Prior experience working with transportation software is a plus.
• Previous Dispatch experience preferred

Responsibilities

• Motivate a staff of professional drivers and other dispatch/operations personnel.
• Evaluate incoming pick-up and delivery requests and determine driver assignments.
• Analyze client orders and available driving personnel to plan and execute within client needs and expectations.
• Maintain and update information in internal systems to ensure proper communication with both internal and external customers.
• Evaluate problematic conditions affecting service levels and react accordingly to resolve issues.
• Communicate with personnel or customers as to estimate time of delivery or pickups.
• Coordinate with driving personnel to ensure customer satisfaction.
• Monitor and equalize assignments to ensure maximum efficiency of pick-up and delivery assets to both internal and external customers/clients.
• Analyze reports on daily basis and identify areas of improved efficiency.
• Implement driver assignments based on workforce availability, scheduling parameters.
• Develop action plans with driving personnel to reduce service failures.
• Communicate with Regional Manager in formulating driver efficiency and work schedules.
• Must be willing an able to perform all other duties as assigned by management.

Benefits

• Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date.
• Casual Work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed