1st Shift OTR Breakdown Coordinator

Carter Logistics LLC • Anderson, IN

9h • Onsite

About The Position

As a team member in the Fleet Maintenance, you will serve as the first line of defense for drivers experiencing breakdowns while over the road (OTR). The OTR Breakdown Coordinator plays a critical role in minimizing downtime, controlling repair costs, and supporting operation efficiency. This position requires strong technical aptitude, attention to detail, and the ability to perform in a high-energy, fast-paced environment. You will troubleshoot mechanical issues over the phone, coordinate repairs, negotiate with vendors, and communicate real-time updates to Operations to keep freight moving efficiently.

Requirements

• High School Diploma or GED required.
• Proficiency in Microsoft programs such as Word, Excel, and Outlook email required.
• Ability to accurately type and document information while actively handling phone calls.
• Solid work history and willingness to successfully function in a team environment.
• Ability to quickly learn and adapt to new programs and systems as necessary.

Nice To Haves

• Technical school certification or previous experience with diesel engine components and/or trailers is strongly preferred.
• Strong mechanical aptitude and the ability to effectively troubleshoot and problem solve in real time.
• Ability to make quick, sound, and cost-effective decisions in a high-pressure environment.
• Strong verbal and written communication skills are essential, including the ability to de-escalate stressed drivers and negotiate effectively with vendors.
• Ability to work independently while communicating professionally and respectfully across all levels of the organization.
• Experience with maintenance software is preferred.
• Knowledge of TMW software is a plus.

Responsibilities

• Field inbound calls from drivers experiencing mechanical breakdowns while over the road.
• Access mechanical issues to determine whether a roadside repair is necessary or if the unit can safely continue to an authorized repair facility.
• Provide troubleshooting guidance over the phone to minimize downtime and unnecessary road calls.
• Locate and route drivers to approved repair vendors and coordinate roadside service when required.
• Negotiate repair timelines and costs to ensure efficient and cost-effective solutions.
• Provide real-time updates to Operations regarding service interruptions so load planning can be adjusted immediately.
• Review vehicle history during breakdown events to identify warrantable repairs and file claims with OEMs to recover costs.
• Maintain accurate documentation of breakdown events, downtime, vendor interactions, and repair expenses within the maintenance systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED