Breakdown Coordinator

PS Logistics•Birmingham, AL

1d•Onsite

About The Position

The Breakdown Coordinator will serve as a liaison, receiving inbound phone calls and coordinating both scheduled and unscheduled maintenance issues between drivers, vendors, and organizational stakeholders. This role requires delivering outstanding customer service to ensure drivers have the best experience addressing their maintenance needs. It is ideal for individuals with experience as a service writer or as a liaison between customers and mechanics, offering an opportunity for problem-solving within the team.

Requirements

Consistently demonstrate the company’s Mission and Values.
Good oral and written communication skills to effectively interact with customers, drivers and other team members in person and on the telephone.
Customer service-oriented.
Team-oriented.
Good organizational skills.
Ability to effectively manage multiple tasks simultaneously.
Ability to work a flexible schedule when needed to including weekends, evenings, and holidays.
High school diploma or equivalent required.
Proficient with Microsoft Office suite.
Good interpersonal skills.
Good judgment and problem-solving skills.

Nice To Haves

Bachelor’s degree in related field or equivalent experience
Previous call center, service writer, or mechanical experience
Experience in the transportation industry
OEM maintenance certifications

Responsibilities

Working in a fast paced environment that offers daytime and occasional after-hours support to help drivers with breakdown situations
Execute vendor management program, negotiate pricing for tires, parts and services when needed.
Create repair orders within Fleetio.
Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans.
Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel
Receive and address incoming calls via pre-defined call queues.
Interact with digital communications from in cab devices.
Review and address email messages and take appropriate actions.
Access OEM websites to review action codes from units and take appropriate steps to resolve.
Maintain constant and concise communication with appropriate groups, including vendors, drivers and including various operational stakeholders, regarding status of repair decisions and related issues.
Ensure all DOT/FMCSA Regulations are followed to align with company standards.
Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs.
Perform other duties as assigned.