Breakdown Coordinator

Ascend • Jackson, TN

1d

About The Position

This position is responsible for providing emergency roadside assistance to driver team members, working flexible schedules, and available to work various shifts including weekends and nights. This includes assessing and diagnosing vehicle failures through careful inquiry and dispatching appropriate service to drivers based on the nature of each breakdown.

Requirements

• High School Diploma or GED.
• Computer based keyboard skills.
• Ability to deliver exceptional service through positive engagement and patience.
• Ability to work in a team environment to continuously improve results.

Nice To Haves

• Previous on-the-job experience in a similar role is preferred.

Responsibilities

• Coordinate road repairs between Driver Team Members and Vendors, as necessary.
• Provide effective utilization of equipment to reduce down time.
• Ensure Department of Transportation (DOT) compliance.
• Provide total support for driver team members, inter company operations, and external customers through effective and timely action.
• Effectively communicate to our internal and external customers.
• Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.
• Communicate effectively and professionally with Operations Personnel, Drivers, and management of all levels.
• Demonstrates personal concern for maintaining a safe environment for themselves and others.
• Model and promote Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

Benefits

• Medical, Dental, and Vision coverage (effective the 1st of the month after hire)
• 401(k)
• Employee Assistance Program
• Enhanced benefits, including Short‑Term and Long‑Term Disability
• Paid Holidays
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED