OTP Receptionist/HIM Coordinator

HEARTVIEW FOUNDATION • Bismarck, ND

2d • $19 - $21 • Onsite

About The Position

Heartview Foundation is seeking a dedicated professional to serve in a dual role as OTP Receptionist and Health Information Management (HIM) Coordinator. This position provides essential front-line support for our Opioid Treatment Program (OTP) during weekday mornings, while also overseeing critical health information management functions to ensure the accuracy, security, and efficiency of patient records. This position is a full-time dual-role position combining OTP Reception and HIM Coordinator responsibilities. Applicants who are interested in only one of these roles are also welcome to apply for a part-time HIM Coordinator or part-time OTP Reception position, if available.

Requirements

• High school diploma, GED, or equivalent required.
• Excellent verbal and written communication skills with a professional, welcoming demeanor.
• If in recovery, one must have achieved a period of sustained abstinence and be able to demonstrate successful rehabilitation and stability.
• Qualified candidates must pass a background check and adhere to our drug-free workplace policy, which includes pre-employment drug and alcohol screening.
• Staff must also respect professional boundaries, avoid conflicts of interest, and recognize the power differential that can exist not only between providers and clients but also among staff members.
• Employees cannot be current participants in Heartview Foundation’s primary treatment programs.

Nice To Haves

• Experience in reception, medical records, or health information management preferred.
• Knowledge of office software (Microsoft 365, Adobe, electronic health record systems) and strong keyboarding/data entry skills preferred.

Responsibilities

• Serve as the first point of contact for patients, family members, and visitors—both in person and over the phone.
• Complete patient registration, check-ins, and appointment reminders.
• Process payments, maintain petty cash when scheduled, and update client demographics.
• Support insurance verification, medical record processing, and communication with admissions/clinical staff.
• Maintain a professional and welcoming reception area, including light cleaning as needed.
• Maintain and update the electronic medical record system, ensuring accuracy and compliance.
• Track completion of clinical documentation, notifying staff of deficiencies.
• Manage scanning, auditing, and secure destruction of paper records.
• Oversee the release of information processes, ensuring accuracy and compliance with procedures.
• Process receipt of outside medical records and update patient files accordingly.

Benefits

• Generous Paid Time Off (PTO) for work-life balance.
• 401(k) with employer match to support your financial goals.
• 100% employer-paid health, dental, and vision insurance coverage for employees.
• 75% employer-paid health, dental, and vision insurance coverage for dependent(s).
• Paid holidays to recharge with loved ones.
• Access to a confidential Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED