OTP Receptionist/HIM Coordinator

Heartview Foundation • Bismarck, ND

1d • Onsite

About The Position

Heartview Foundation is seeking a dedicated professional to serve in a dual role as OTP Receptionist and Health Information Management (HIM) Coordinator. This position provides essential front-line support for our Opioid Treatment Program (OTP) during weekday mornings, while also overseeing critical health information management functions to ensure the accuracy, security, and efficiency of patient records.

Requirements

• High school diploma, GED, or equivalent required.
• Experience in reception, medical records, or health information management preferred.
• Knowledge of office software (Microsoft 365, Adobe, electronic health record systems) and strong keyboarding/data entry skills preferred.
• Excellent verbal and written communication skills with a professional, welcoming demeanor.
• If in recovery, one must have achieved a period of sustained abstinence and be able to demonstrate successful rehabilitation and stability.
• Qualified candidates must pass a background check and adhere to our drug-free workplace policy, which includes pre-employment drug and alcohol screening.
• Staff must also respect professional boundaries, avoid conflicts of interest, and recognize the power differential that can exist not only between providers and clients but also among staff members.
• Employees cannot be current participants in Heartview Foundation’s primary treatment programs.

Responsibilities

• Serve as the first point of contact for patients, family members, and visitors—both in person and over the phone.
• Complete patient registration, check-ins, and appointment reminders.
• Process payments, maintain petty cash when scheduled, and update client demographics.
• Support insurance verification, medical record processing, and communication with admissions/clinical staff.
• Maintain a professional and welcoming reception area, including light cleaning as needed.
• Maintain and update the electronic medical record system, ensuring accuracy and compliance.
• Track completion of clinical documentation, notifying staff of deficiencies.
• Manage scanning, auditing, and secure destruction of paper records.
• Oversee the release of information processes, ensuring accuracy and compliance with procedures.
• Process receipt of outside medical records and update patient files accordingly.

Benefits

• Generous Paid Time Off (PTO) for work-life balance.
• 401(k) with employer match to support your financial goals.
• 100% employer-paid health, dental, and vision insurance coverage for employees.
• 75% employer-paid health, dental, and vision insurance coverage for dependent(s).
• Paid holidays to recharge with loved ones.
• Access to a confidential Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED