OTC Manager

Vireo Health•Minneapolis, MN

5d•$80,000 - $95,000•Hybrid

About The Position

The Order to Cash Manager is responsible for overseeing all aspects of the revenue cycle, from customer order processing through cash collection and reconciliation. This role will lead a team responsible for accounts receivable, cash application, customer billing, collections, and revenue-related reporting while ensuring compliance with cannabis industry regulations and internal controls. This position will have three direct reports supporting key areas of the Order to Cash function and reports to the Senior Accounting Manager. The ideal candidate is a proactive leader with strong accounting knowledge, experience managing complex cash and receivable processes, and a passion for driving process improvements in a fast-paced environment.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or related field
5+ years of progressive experience in Accounts Receivable, Revenue Operations, or Order to Cash functions
2+ years of people management experience
Strong understanding of revenue cycle processes, collections, cash application, and internal controls
Experience with ERP systems
Excellent analytical, organizational, and communication skills

Nice To Haves

Advanced Excel skills (modeling for allowances/liabilities)
Proven track record of reducing DSO (Days Sales Outstanding)

Responsibilities

Oversee the end-to-end Order to Cash process across wholesale and retail channels
Ensure timely and accurate processing of customer orders, invoices, credits, and adjustments
Collaborate with Sales, Operations, Retail, and Supply Chain teams to resolve order-related issues
Monitor order fulfillment and invoicing workflows to ensure revenue recognition requirements are met
Record and reconcile retail revenue transactions, including cash, debit, and other payment methods, ensuring completeness and accuracy of daily sales activity
Calculate, record, and reconcile customer loyalty program liabilities, including points earned, redeemed, expired, and forfeited, in accordance with company policy and applicable accounting guidance
Manage customer billing, collections, and dispute resolution activities
Monitor aging reports and oversee collection efforts to improve cash flow and reduce delinquent balances
Oversee credit management to ensure customer credit policies and credit limits are maintained
Review and approve write-offs, reserves, and customer account reconciliations
Oversee cash application activities, including ACH, wire, lockbox, armored carrier deposits, and cash receipts
Ensure timely reconciliation of undeposited funds, merchant processing accounts, and customer payments
Oversee monthly bank reconciliations across all operating, payroll, and cash management accounts, ensuring reconciling items are investigated and resolved timely
Review and approve bank reconciliation schedules and supporting documentation to ensure accuracy, completeness, and compliance with internal controls
Maintain strong internal controls over revenue and cash receipt processes
Ensure compliance with cannabis regulations, state reporting requirements, and company policies
Support internal and external audits by providing documentation and process support
Develop and monitor key performance indicators (KPIs) related to collections, DSO, cash application accuracy, and billing efficiency
Lead, mentor, and develop the Order to Cash team
Identify automation opportunities and drive process improvements across systems and workflows
Partner with Finance and IT teams on ERP enhancements, integrations, and system implementations
Create and maintain SOPs, training materials, and process documentation