OTC and PTP Manager
About The Position
LGC is a global life sciences tools company helping to improve human health and the safety of our planet. Our products support everything from genomic analysis to quality assurance in food, medicines and the environment, quietly powering the science behind critical decisions every day. This role involves approving customer credit limits, proactively contacting customers for outstanding invoices, collaborating with internal teams to resolve billing disputes, assisting with BPO service delivery, reviewing SLAs and metrics, ensuring accurate month-end close activities, serving as an escalation point for PTP issues, leading continuous improvement initiatives, and maintaining internal controls and compliance.
Requirements
- Experience managing or working closely with a BPO or shared service centre is essential.
Nice To Haves
- Excellent communicator who is able to engage effectively with stakeholders at all levels.
- Skilful in developing and building successful internal and external relationships.
- High level of attention to detail, technical and analytical skills.
- Ability to work independently and under pressure in a dynamic, complex organizational structure.
Responsibilities
- Approve customer credit limits outside of TCS remit.
- Proactively contact customers via phone, email, and other channels to follow up on outstanding invoices.
- Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and improve customer experience.
- Assist BPO in resolving complex customer/vendor queries.
- Assist the GPE in overseeing the BPO service delivery for the centralized finance services: collections, customer/vendor queries, customer credit limits.
- Review weekly/monthly SLAs and metrics.
- Ensure accurate and timely month-end close activities, including AR, AP or Bad debt reconciliations and reporting.
- Serve as escalation point for urgent site PTP problems such as vendor blocks or urgent wires.
- Lead or assist on continuous improvement initiatives for processes related to BPO services.
- Maintain and improve internal controls and compliance with company policies and external regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
