OTC Collections Analyst

TekWissen•Louisville, KY

5d•Onsite

About The Position

The OTC Collections Analyst manages a substantial portfolio of advertising sales receivables for local TV stations as part of the Order to Cash team in Louisville. The role focuses on identifying and resolving discrepancies, maintaining consistent customer payment patterns, and building strong client relationships. It uses varied collection methods and techniques to optimize cash flow and minimize bad-debt risk, with a direct impact on the client’s financial results. The position oversees portfolios ranging from $10 million to $125 million and supports collection targets, account reconciliation, reporting, cash forecasting, and month-end close. The analyst works with customers and internal teams to address payment delays, resolve issues, and determine appropriate actions. During critical periods, the role may also include applying cash. The assignment is temporary, onsite in Louisville, Kentucky, for a nine-month duration, with stated shift hours of 9:00 a.m. to 6:00 p.m.

Requirements

0–3+ years of relevant experience in a similar Accounts Receivable, Credit, Collections, or Billing role.
Strong knowledge of Microsoft Office, particularly Excel and Word.
Strong oral, written, and interpersonal communication skills.
Strong analytical and problem-solving skills.
Ability to multitask, prioritize, and deal with ambiguity.
Flexibility with work schedule.
Ability to work as a team player and demonstrate strong work ethic and integrity.
Ability to work in a fast-paced environment and meet critical deadlines.
Excellent organizational skills.
Strong interpersonal skills.
Ability to adapt to organizational transformation.

Nice To Haves

Bachelor’s degree in Business, Accounting, Finance, or another relevant field.
General knowledge of accounting principles.
Collections experience.
Additional language skills, including Spanish bilingual ability.
Experience in the media industry.
Experience with ERP or financial systems such as SAP or Oracle.

Responsibilities

Oversee an advertising sales collections portfolio for TV stations ranging from $10 million to $125 million.
Contact customers to collect aged receivables promptly and resolve outstanding issues using various collection methods.
Maintain adequate records of customer contacts and follow up on accounts to ensure payment within terms.
Manage and resolve a high volume of customer discrepancies, coordinating communication with advertising sales and other stakeholders.
Meet cash collection targets and KPIs, including cash targets, aging, DSO, and percentage of overdue receivables.
Provide periodic cash forecast projections to leadership.
Work with other departments to identify causes of payment delays and determine appropriate actions, such as account credit holds or payment plans.
Prepare routine management reports and participate in periodic aging reviews with management.
Respond to customer requests for statements, invoice copies, backup documentation, and account reconciliations.
Work with various departments during month-end close activities and ensure accounts receivable ledgers are properly managed.
Support the Cash Application team with account reconciliation, cash application issues, and follow-up for missing documentation or remittances.
Provide detailed explanations and backup for outstanding accounts receivable balances to internal and external auditors.
Prepare discrepancy reports for Sales Management.
Escalate concerns promptly, including changes in customer payment trends.
Prepare customer refund requests and advise the Credit department promptly about accounts experiencing financial difficulties.
Run, prepare, and analyze reports, including discrepancy reports, cash packages, and monthly aging reports.
Prepare month-end cash forecast reports for the manager’s review.
Work collaboratively to meet shared goals, deadlines, and cash targets.
Work on month-end close with OTC centers of excellence and controllership teams; apply cash during critical periods when needed.
Adapt to technology changes and support forward-looking AI solutions.