OTA System Performance Technical Specialist

GM•Warren, MI

20d•Hybrid

About The Position

The OTA System Performance Technical Specialist serves as a subject matter expert for OTA system performance and triage. The role is responsible for execution and performance of OTA vehicle programming and integration, including early development, issue resolution, test fleet triage, and other OTA technical leadership activities across the organization. The position manages troubleshooting and technical resolution of issues from OTA CTFs, fleet triage, development vehicles, vehicle plants, and the broader car park. The specialist partners with ECU DREs, software VESCOM Verification program teams, OTA Deployment Operations, and OTA subsystem and component organizations to ensure issues are understood and reflected in requirements, CGs, and test cases. The role oversees triage, root-cause analysis, and resolution of OTA performance issues involving vehicle software, the OTA Engine (CGM, TCP, VCU), back office, parts authoring, connectivity, and other OTA performance or quality concerns. It also supports the OTA Problem Resolution team with issue identification and resolution activities, including CGM/CAN log analysis and vehicle data acquisition. The role works with development teams, OTA Deployment Operations, 12V Parasitic, brand quality managers, field service engineers, and OTA customer service engineers to identify and resolve OTA programming and performance issues. It supports the creation, PRC, root cause, resolution, read-across, verification test plans, and feedback for Vehicle Programming PRTSs originating from OTA and related subsystem components. Additional duties include creating OTA issue-analysis training, developing triage capability across the organization, supporting the Engineering Group Leader in defining and prioritizing strategic OTA initiatives, and reviewing new requirements such as SDV2.0, CGM Enhancements, and OBD while evolving test methodology. Hybrid work policy: three days in-office and two days remote. The employee must be able to report to a local office.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or a related field of study.
Seven years of experience as a Technical Lead, Principal Engineer, or in a related occupation.
Three years of experience in software deployment.
Three years of experience with project management and troubleshooting skills.
Three years of experience in OTA execution and troubleshooting.
Three years of experience in CAN log analysis.
Three years of experience in OTA campaign authoring.
Three years of experience with Jira, Git, and CANalyzer.
Three years of experience with CI/CD and project management tools, including Jenkins, GitLab, GitHub, and Jira.
Three years of experience with C/C++, Python, and MATLAB.
Three years of experience with CAN, LIN, and Ethernet.
Three years of experience with ISO 14229, AUTOSAR basics, and SAE J1939.
Must be able to report to a local office under the hybrid work policy.

Responsibilities

Serve as the subject matter expert for OTA system performance and triage.
Execute and support OTA vehicle programming and integration across early development, issue resolution, and test fleet triage.
Manage technical troubleshooting and resolution of issues from OTA CTFs, fleet triage, development vehicles, vehicle plants, and the car park.
Partner with ECU DREs, software VESCOM Verification program teams, OTA Deployment Operations, and OTA subsystem/component organizations to ensure issues are represented in requirements, CGs, and test cases.
Oversee triage, root-cause analysis, and resolution of OTA performance and quality issues involving vehicle software, OTA Engine components, back office, parts authoring, and connectivity.
Support OTA Problem Resolution team activities, including issue identification, CGM/CAN log analysis, and vehicle data acquisition.
Collaborate with development teams, OTA Deployment Operations, 12V Parasitic, brand quality managers, field service engineers, and OTA customer service engineers to identify and resolve OTA programming and performance issues.
Support creation, PRC, root cause, resolution, read-across, verification test plans, and feedback for Vehicle Programming PRTSs stemming from OTA and related subsystem components.
Create OTA issue-analysis training and develop OTA triage capability across the organization.
Support the Engineering Group Leader in defining, managing, and prioritizing strategic OTA initiatives.
Review and analyze new requirements, including SDV2.0, CGM Enhancements, and OBD, and evolve test methodology.