OTA System Performance Technical Specialist

General Motors•Warren, MI

21d•Hybrid

About The Position

The OTA System Performance Technical Specialist serves as a subject matter expert in OTA system performance and triage, leading OTA vehicle programming and integration activities from early development through issue resolution and test-fleet triage. The role manages technical troubleshooting across OTA CTFs, fleet triage, development vehicles, vehicle plants, and the broader vehicle population, working with ECU DREs, software verification teams, OTA Deployment Operations, and OTA subsystem and component organizations to ensure issues are reflected in requirements, change groups, and test cases. The specialist oversees triage, root-cause analysis, and resolution of OTA performance issues involving vehicle software, OTA engines (CGM, TCP, VCU), back-office systems, parts authoring, connectivity, and other quality concerns. The role supports OTA problem-resolution teams with issue identification and resolution, including CGM/CAN log analysis and vehicle data acquisition. It also collaborates with development, deployment, quality, field-service, and customer-service teams; supports vehicle-programming problem reports and verification plans; creates triage training and builds organizational capability; supports strategic OTA initiative prioritization; and reviews new requirements and evolves test methodology. The position follows a hybrid schedule of three days in the office and two days remote, and requires the employee to report to a local office.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or a related field of study.
Seven years of experience as a Technical Lead, Principal Engineer, or in a related occupation.
Three years of experience in software deployment.
Three years of experience in project management and troubleshooting skills.
Three years of experience in OTA execution and troubleshooting.
Three years of experience in CAN log analysis.
Three years of experience in OTA campaign authoring.
Three years of experience with Jira, Git, and CANalyzer.
Three years of experience with CI/CD and project management, including Jenkins, GitLab, GitHub, and Jira.
Three years of experience with C/C++, Python, and MATLAB.
Three years of experience with CAN, LIN, and Ethernet.
Three years of experience with ISO 14229, AUTOSAR basics, and SAE J1939.
Ability to report to a local office under the hybrid work policy.

Responsibilities

Lead OTA vehicle programming and integration, including early development, issue resolution, test-fleet triage, and other OTA technical leadership activities.
Manage technical resolution and troubleshooting of issues from OTA CTFs, fleet triage, development vehicles, vehicle plants, and the broader vehicle population.
Partner with ECU DREs, software VESCOM verification program teams, OTA Deployment Operations, and OTA subsystem/component organizations to ensure issues are understood and reflected in requirements, CGs, and test cases.
Oversee triage, root-cause analysis, and resolution of OTA performance issues involving vehicle software, OTA Engine (CGM, TCP, VCU), back office, parts authoring, connectivity, and other OTA performance or quality concerns.
Support the OTA Problem Resolution (triage) team with issue identification, support, and resolution, including CGM/CAN log analysis and vehicle data acquisition.
Collaborate with Development Teams, OTA Deployment Operations, 12V Parasitic, brand quality managers, field service engineers, and OTA customer service engineers to identify and resolve OTA programming and performance issues.
Support creation, PRC, root-cause analysis, resolution, read-across, verification test plans, and feedback for Vehicle Programming PRTSs related to OTA and associated subsystem components.
Create OTA issue-analysis training for the OTA Problem Resolution team and develop OTA triage capability across the organization.
Support the Engineering Group Leader (EGL) in defining, managing, and prioritizing strategic OTA initiatives.
Review and analyze new requirements, including SDV2.0, CGM enhancements, and OBD, and evolve test methodology.