OST Manager

AYS•Indianapolis, IN

4d•Hybrid

About The Position

The OST Manager provides support, training, supervision and management direction to program staff. This position acts as a liaison between program sites and administrative departments. This position works closely with the Director of Programs to ensure program service delivery and quality assurance. This position will be in program locations daily and interact with program staff, students, and families.

Requirements

A Bachelor’s degree is required.
Degree in Education, Early Learning, Business or related field is required
May substitute seven years' experience as Youth Development Leader or Bachelor's degree in progress.
A minimum of three years of supervisory experience preferred.
Experience in youth development required.
Engagement/Communication – Provide prompt, attentive, and friendly customer service in-person and by phone; communicates clearly, accurately, and respectfully verbally and in writing; seeks and responds to feedback from internal and external stakeholders to improve service and communication
Collaboration – Cooperates and works together with all stakeholders plans and complete job duties with minimal supervisory direction, including appropriate judgement. Supports cross-training and shares learning with others
Adaptability – Willingness to take on new challenges and responsibilities; open to change and variety within the workplace
Technical – Proficiency in using computers and related software; experience with Microsoft Office and additional programs and systems
Critical Thinking – Ability to think about and discuss complex issues, solution oriented
Professionalism – Exhibits effective skills in priority management, professionalism, and empathy; completes work with accuracy and a high attention to detail
Problem Solving & Decision Making – Makes sound, independent decisions with minimal supervision. Exercises good judgment in situations that may impact others, financial resources, or the organization’s reputation.

Responsibilities

Manages and supervises assigned programs
Ensure compliance with COA, licensing and AYS policies and procedures
Ensure attendance is accurate under CCDF guidelines
Ensures CACFP is being followed and recorded
Receive and edit reports (incidents, etc.)
Serve in ratio as needed
Flexibility to cover all AYS sites
Provide guidance, mentoring, training, and coaching to all Youth Development Leaders and associates in all aspects of program implementation and stakeholder engagement
Observe and monitor program to ensure quality care is being provided
Participate and represent AYS, Inc. in school functions including, but not limited to; teachers meeting, PTA/PTO meetings, ice cream socials or other events hosted by the school
Conducts regular observations and provides feedback
Evaluates Youth Development Leaders annually
Oversite and fiscal responsibility of site level budgets
Communicate clearly, respectfully, and effectively with internal and external stakeholders to support collaboration, understanding, and transparency.
Uphold the AYS brand by exhibiting professionalism and empathy
Actively participate in scheduled individual, team, organizational, and project based meetings and initiatives.
Schedules and facilitates principal meetings biannually
Oversees staff scheduling within assigned sites
Follows all AYS policies and procedures as directed in the Employee Handbook and the Program Manual and ensure staff follow as well
Meets with their Youth Development Leaders on a regular basis
Responsible for ensuring program has adequate supplies for snacks and curriculum
Work closely with the Director of Program and staffing coordinator to identify staffing needs
Perform other related duties as assigned to support the Operations department and organizational operations.
Supports Curriculum planning and implementation
Works closely with compliance on files and state regulations
Identifies and coordinates individual and team skill deficiencies to guide OST of Training in creation of impactful staff training program.
Ensure identified skill deficiencies are promptly addressed.
Identifies and coordinates culturally specific programming opportunities to guide the OST of Curriculum
Complete all required annual and role specific training in a timely manner.