OSS Coordinator

Sedgwick • Telecommuter TN, TN

2d

About The Position

The OSS Coordinator assists Operations Support Services leadership with quality assurance and helps ensure service level agreements are maintained. The role reviews scanned documents for key data, researches and processes electronic mail, and modifies documents to identify the correct claim and/or responsible party. The coordinator follows indexing protocols and Best Practices, supports production goals, provides basic guidance on mail document processes, and may train or coach OSS Associates. The role also processes reports for departmental or client needs and supports the organization’s quality programs. Other duties may be assigned.

A high school diploma or GED and two years of general office experience, or an equivalent combination of education and experience, are required. Claims experience is preferred. A credit security clearance confirmed through a background credit check is required.

The work involves computer keyboarding and travel as required. Mental demands include clear and conceptual thinking, judgment, troubleshooting, problem solving, analysis, discretion, handling work-related stress and multiple priorities, and meeting deadlines. Hearing, vision, and talking are also required. Reasonable accommodations will be considered when applicable and appropriate.

Requirements

• High school diploma or GED.
• Two years of general office experience or an equivalent combination of education and experience.
• Excellent oral and written communication skills, including presentation skills.
• PC literacy, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.
• Credit security clearance confirmed via a background credit check.

Nice To Haves

• Claims experience.

Responsibilities

• Review scanned documents for key data.
• Research and process electronic mail; modify documents to identify the correct claim and/or responsible party.
• Adhere to Best Practices and follow indexing protocol.
• Maintain service level agreements and meet production goals.
• Provide subsequent training and coaching opportunities for OSS Associates.
• Process reports for departmental and/or client-based needs.
• Answer basic questions about mail document processes and procedures.
• Perform other duties as assigned.
• Support the organization's quality program(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED