OSS/BSS Solution Designer / Analyst - Telecom

Capgemini • New York, NY

3d • $73,150 - $174,000 • Hybrid

About The Position

Capgemini is seeking a telecom-domain Solution Designer who combines business analysis, technical solutioning, and client-facing consulting skills, with hands-on experience in BSS/OSS and billing systems, and the ability to drive end-to-end solution design and delivery. This role involves managing the end-to-end solution design in close collaboration with the Solution Architect, Development, and Product Owner. The position requires conducting requirements gathering and analysis sessions with clients, performing FIT/GAP analysis, documenting software requirements/user stories, and designing functional and technical solutions. The role also includes performing customer demos, testing end-to-end solutions, leading business discussions, and architecting the value and best practices of solutions. The ideal candidate must be a strong team player with excellent communication skills, capable of managing multiple projects simultaneously in a fast-paced environment.

Requirements

• Hands-on experience in BSS/OSS and billing systems.
• Knowledge of Telecom Billing Systems like CSG, Amdocs, etc.
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
• Experience in data analysis, conversion and migration, interfaces and reports.
• Strong team player with excellent communication skills at the business and technical level.
• Ability to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.
• Experience managing tasks on multiple projects simultaneously.
• Analytical skills: The ability to analyze requirements and constraints to design effective solutions.
• Communication skills: The ability to communicate with clients, stakeholders, and other team members.
• Technical skills: Knowledge of relevant development principles and technologies.
• Interpersonal skills: The ability to build relationships with clients and other team members.

Responsibilities

• Manage the end-to-end solution design.
• Conduct requirements gathering and analysis sessions with clients.
• Perform FIT/GAP analysis on Business requirements.
• Document gathered software requirements/user stories and review with customers for sign-off.
• Design and document functional and technical solutions, including process flows, technical customizations, and integrations, based on customer requirements, and obtain customer sign-off.
• Perform customer demos throughout the project lifecycle.
• Perform testing of end-to-end solutions in conjunction with the development team and customer.
• Lead business discussions with customers and architect the value of a solution and the best practices to implement it.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed