OSP Supervisor

Hyper Networks•Coweta, OK

About The Position

The OSP Supervisor performs critical tasks to ensure quality installation and upgrades of the fiber network. This role reports to the Project Manager and oversees staff and outside plant fiber network projects from design through construction and as-built completion. The supervisor coordinates procurement, subcontractors, schedules, project documentation, customer support, and field engineering support.

Requirements

Basic knowledge of fiber optic theory.
Ability to read and interpret blueprints and building plans and document daily records and reports.
Ability to manage remote teams to complete designated amounts of work within specified time frames and adjust assignments or schedules as priorities change.
Ability to climb and work at elevations exceeding 18 feet, including from ladders, poles, and lift trucks.
Ability to work in confined spaces such as crawl spaces and utility holes.
Ability to perform strenuous physical activities, including lifting objects weighing over 70 pounds.
Ability to work outdoors in varying weather, including extreme cold, heat, and inclement conditions.
When working aloft, combined employee and tool weight must not exceed the equipment manufacturer's 280-pound limit.
Ability to communicate professionally and clearly in spoken and written English with employees, contractors, and suppliers, in person and by phone.
Sound judgment and decision-making, critical thinking, and complex problem-solving skills.
Ability to report on and prioritize workloads, handle multiple projects and deadlines in a fast-paced environment, and maintain organized, accurate records.
Ability to work independently with minimal supervision.
Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets.
Knowledge of basic mathematics.
Ability to bend, squat, kneel, and stand frequently.
Ability to safely use weight-bearing equipment, such as safety harnesses and ladders, within equipment weight limits.
Maturity and leadership skills.
Ability to deal with ambiguity, work in a dynamic environment, and cope effectively with change.
Ability to pass pre-employment motor vehicle, drug, and background screenings.
Bachelor's degree or equivalent work experience.
Valid driver's license with a satisfactory driving record.
1–3+ years of operations management experience installing and maintaining fiber optic products and services.
1–2+ years of managerial experience leading small, remote, field-based teams.

Nice To Haves

Certified Fiber Optic Technician certification.

Responsibilities

Recruit and train new staff.
Oversee the department's daily workflow.
Oversee time and attendance duties, including approving timecards.
Provide timely, constructive performance evaluations.
Provide management direction and counseling and handle employee discipline in accordance with company policy.
Prepare or oversee outside plant fiber network designs, from initial design through constructible job packages and final as-built completion in inventory systems.
Solicit and award installation jobs.
Manage the project materials procurement cycle.
Monitor installation subcontractor performance against scope of work, schedule, budget, and quality requirements.
Prepare and submit status reports to customers and management.
Support field and network engineers during testing as required.
Distribute work assignments, develop project completion dates, and review and redline work prints.
Support and develop client relationships, including completing job status tracking reports and attending client meetings.
Assist the Project Manager with coordinating surveys, design reviews, and close-out packages.
Review project tracking reports to determine whether projects are within budget and meeting targets.
Prepare reports in response to queries from the finance department.
Prepare and update network documentation to reflect changes in network topology.
Program-manage outside plant schedules and performance.