OSP Field Technician

GoNetspeed • Utica, NY

3d • Onsite

About The Position

The OSP Field Installation and Repair Technician Level 1 position is an entry level technician position, with training you will eventually be responsible for service deployment and trouble resolution for our expanding fiber network. GoNetspeed values prior experience, but also provides extensive on the job training in the various technologies and techniques used to break into this exciting industry. There is opportunity for advancement as a technician through our tech level program. This position is a great fit for individuals who love to work on modern technology, like to work independently, and are willing and interested in learning new things. As an OSP Field Installation and Repair Technician Level 1 you will provide Premise Installation and Service support for Fiber to The Home (FTTH) services in a manner that aligns with the Company Culture, Mission, Vision, Values, Policies, Procedures, while meeting Safety and Installation Quality standards and delivering a Top-Level Customer Experience. Treat our customers with honesty and integrity and provide high quality affordable communications services. At GoNetspeed, we appreciate, recognize, and value the efforts of our employees. We also take an active role in the communities we serve through participation in area events and support of local organizations.

Requirements

• Entry level technician position
• Willing and interested in learning new things
• Love to work on modern technology
• Like to work independently

Nice To Haves

• Prior experience is valued
• Extensive on the job training provided in various technologies and techniques

Responsibilities

• Provide a high level of customer service while also educating customers on the use of products and services.
• Install, troubleshoot, and repair services for Fiber To The Home (FTTH) customers.
• Complete installs for new services and equipment for customers by installing fiber drops, network interface devices, in-home wiring, and wireless routers in accordance with company standards.
• Recognize and understand how to configure the customer's equipment to connect to the Internet via modem/wireless router.
• Connects home units to outside lines; runs or installs new lines as needed.
• Configures and installs FTTH Internet devices.
• Troubleshoot customer’s home network to isolate and resolve service-related issues.
• Demonstrates and teaches customers how to use installed hardware & service.
• Maintains inventory of supplies on trucks and requisitions necessary supplies.
• Completes in detail all required Outside Plant related forms and reports.
• Adheres to all safety protocols, guidelines, and checklists.
• Performs other related duties as assigned.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed