OSC Hardware Support Specialist

GRVTY • Sterling, VA

13d • $140,000 - $175,000 • Onsite

About The Position

As a member of the Operations Support Center (OSC) Team, the OSC Hardware Support Specialist works closely with OSC personnel, including Hardware Operations teams, and coordinates with cross-functional groups such as Systems Engineering to support problem and event management, maintain hardware operability, and resolve issues proactively. The primary worksite is onsite in Sterling, Virginia; teleworking is not authorized. Occasional visits to local warehouses may be required. The schedule is normal business hours, with flexibility for occasional after-hours support during critical events. Travel may be 0%–20%.

Requirements

• At least 10 years of demonstrated relevant experience in hardware support or systems engineering.
• Bachelor’s degree or an equivalent combination of education and demonstrated work experience.
• Active TS security clearance with SCI eligibility.
• CompTIA Security+ certification, or ability to obtain it within 90 days of hire.
• Demonstrated hardware troubleshooting, repair, and diagnostic skills.
• Strong problem-solving abilities under pressure and excellent interpersonal communication.

Nice To Haves

• Experience supporting Department of Defense (DoD) programs.
• Proficiency with Jira, Confluence, and automated project management tools.
• Background in inventory management, asset tracking, and RMA workflows.
• Strong technical writing skills for documentation, reporting, and trend analysis.
• Ability to drive tasks independently while collaborating effectively in a team environment.

Responsibilities

• Provide tier-level hardware troubleshooting and support by phone, email, and chat to Field Service Representatives (FSRs) and military/Army personnel.
• Manage lifecycle tickets in Jira and documentation in Confluence, including creating, modifying, and recording detailed troubleshooting steps.
• Host recurring Jira ticket review meetings to maintain accurate issue tracking and documentation of Program Failure and Corrective Action Reports (FACARs).
• Coordinate with Systems Engineering on operational tasks, anticipated impacts, and status reporting.
• Facilitate cross-functional communication and collaboration to resolve hardware issues.
• Assist the FSR Team Lead/Coordinator with Pre-Deployment Site Survey (PDSS) reviews, Preventive Maintenance Corrective Services (PMCS) findings, and ad hoc system configurations.
• Perform system checkouts after hardware or software installations and resolve emerging anomalies.
• Track and manage hardware Line Replaceable Units (LRUs) processed through the Return Merchandise Authorization (RMA) workflow.
• Compile, analyze, and present trend and failure analysis reports for recurring internal reviews.
• Coordinate operational hardware shipments and assist with updating the Asset Management database.
• Provide hands-on technical support for fielding and pre-fielding operations, including hardware troubleshooting, new system assembly, and equipment teardown and packing, as needed.
• Support inventory management at onsite and fielded locations, as needed.

Benefits

• Medical, dental, and vision coverage.
• Health Savings Account with company contribution.
• Annual paid time off and paid holidays.
• Paid parental leave.
• 401(k) with company match.
• Training and development opportunities.
• Award programs.
• Company-sponsored events.
• Comprehensive benefits supporting healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior