OSC Hardware Support Specialist

Grvty • Sterling, VA

12d • Onsite

About The Position

As a member of the Operations Support Center (OSC) Team, the OSC Hardware Support Specialist works closely with OSC personnel, Hardware Operations teams, and cross-functional groups including Systems Engineering to support hardware operability and resolve issues. The primary worksite is onsite in Sterling, Virginia, with occasional visits to local warehouses. Teleworking is not authorized. The role follows normal business hours, with possible flexibility for occasional after-hours support during critical events. Travel of 0%–20% may be required.

The specialist provides tier-level hardware troubleshooting and support to Field Service Representatives and military/Army personnel, manages issue tracking and technical documentation, and coordinates with engineering and operations partners. The position also supports fielding activities, equipment and inventory management, system checkouts, and trend and failure analysis.

The position requires 10 or more years of relevant hardware support or systems engineering experience, a bachelor's degree or equivalent combination of education and demonstrated work experience, an active TS security clearance with SCI eligibility, and CompTIA Security+ certification or the ability to obtain it within 90 days of hire. The stated pay range is $140,000–$175,000. GRVTY describes its benefits as covering healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

Requirements

• At least 10 years of demonstrated, relevant experience in hardware support or systems engineering.
• Bachelor's degree, or an equivalent combination of education and demonstrated work experience.
• Active TS security clearance with SCI eligibility.
• CompTIA Security+ certification or ability to obtain it within 90 days of hire.
• Proven hardware troubleshooting, repair, and diagnostic skills.
• Strong problem-solving abilities under pressure and excellent interpersonal communication.

Nice To Haves

• Experience supporting Department of Defense programs.
• Proficiency with Jira, Confluence, and automated project management tools.
• Background in inventory management, asset tracking, and RMA workflows.
• Strong technical writing skills for documentation, reporting, and trend analysis.
• Ability to drive tasks independently while collaborating effectively in a team environment.

Responsibilities

• Provide tier-level hardware troubleshooting and support by phone, email, and chat for Field Service Representatives and military/Army personnel.
• Manage lifecycle ticketing in Jira and documentation in Confluence, including creating, modifying, and recording detailed troubleshooting steps.
• Host recurring Jira ticket review meetings to ensure accurate issue tracking and documentation of Program Failure and Corrective Action Reports (FACARs).
• Coordinate with Systems Engineering on operational tasks, anticipated impacts, and accurate status reporting.
• Facilitate cross-functional communication and collaboration to resolve hardware-related issues.
• Assist the FSR Team Lead/Coordinator with Pre-Deployment Site Survey reviews, Preventive Maintenance Corrective Services findings, and ad hoc system configurations.
• Perform system checkouts after hardware or software installations and systematically resolve emerging anomalies.
• Track and manage hardware Line Replaceable Units processed through the Return Merchandise Authorization workflow.
• Compile, analyze, and present trend and failure analysis reports for recurring internal reviews.
• Serve as the point of contact for operational hardware shipments and assist with updating the Asset Management database.
• Provide hands-on technical support for fielding and pre-fielding operations, including hardware troubleshooting, new system assembly, and equipment teardown and packing, as needed.
• Support inventory management at onsite and fielded locations, as needed.

Benefits

• Medical, dental, and vision coverage.
• Health Savings Account with company contribution.
• Annual paid time off and paid holidays.
• Paid parental leave.
• 401(k) with company match.
• Training and development opportunities.
• Award programs.
• Company-sponsored events.
• Benefits supporting financial wellness, retirement planning, family assistance, continued education, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior