Regional MFCS Specialist, OSC
About The Position
NewCold is seeking a detail-oriented Regional Material Flow Control Software (MFCS) Specialist to join its Operation Support Center. The role monitors and troubleshoots automated systems across multiple North American sites to maintain performance and reliability. The specialist responds to alerts, works with technical teams to preserve system integrity, and supports training programs connected with new project startups. The position also contributes to remote coverage for strategic labor planning and cost reduction, and requires on-site travel for startups, upgrades, and troubleshooting.
Requirements
- At least 2 years of experience in system operations, IT support, or a related technical role.
- Familiarity with monitoring tools, remote access systems, and troubleshooting techniques.
- Strong problem-solving and analytical skills.
- Excellent communication and documentation abilities.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Associate’s degree or equivalent training.
Nice To Haves
- Experience with MFCS systems or warehouse automation platforms such as GLA.
- Familiarity with WMS platforms Corax and MLS.
- Rescue at height and fall arrest certification.
- Self-Contained Breathing Apparatus (SCBA) certification.
- Degree or training in Electronics, Robotics, or Automation Technology.
Responsibilities
- Monitor automated systems and operational performance across multiple North American locations to ensure flow stability.
- Diagnose and resolve system failures promptly to minimize downtime.
- Collect and analyze system performance data and prepare regular reports for management.
- Identify process inefficiencies and recommend improvements to system reliability and throughput.
- Ensure compliance with company policies, safety standards, and cybersecurity protocols.
- Maintain accurate logs of system activities, incidents, and resolutions for audits and knowledge sharing.
- Coordinate with engineering, IT, and operations teams on updates and complex troubleshooting.
- Assist with strategic labor planning and reducing labor costs through remote coverage.
- Guide operator trainees and assist with onboarding new team members.
- Travel to North American facilities for system startups, upgrades, and hands-on troubleshooting.
- Stay current on relevant technologies, tools, and system operations best practices.
- Perform other duties as assigned.
Benefits
- Supportive and collaborative environment.
- Opportunity for professional growth in a fast-scaling, international company.
- Opportunity to have an impact and innovate alongside colleagues.
- Commitment to employee well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
