OS&D Clerk/Administrator

Manitoulin Group of Companies • Whitehorse, YT

6d • Onsite

About The Position

This role involves tracing freight, which includes searching for missing items, retrieving Proof of Delivery (POD) and Bill of Lading (B/L) documents, and determining shipment delivery times. The position also requires generating exception reports for customers with dropped trailers, reporting to shippers by 0900 the following day. Responsibilities include handling customer and terminal requests via phone and email, gathering information on shortages, missing items, and other discrepancies to identify common issues for the Supervisor. The role also entails contacting customers to verify potential damages, shortages, re-routing, and other delivery-related issues. Additionally, the OS&D Clerk/Administrator will obtain return authorizations or authorizations for re-routing/re-delivery, confirm phone numbers and terms, and manage interactions with upset customers.

Requirements

• Pleasant mannerism is required.
• Well organized.
• Ability to work unsupervised.
• Knowledge of computers and typing skills are essential.
• Excellent data entry and listening/communicating skills.
• Knowledge of dangerous goods transportation.
• Ability to prioritize and multitask.
• Ability to handle stressful situations and keep calm.
• Team player.
• Excellent communication skills, both oral & written.

Responsibilities

• Tracing of freight, including looking for missing freight, looking up PODs and B/L'S, and finding out when a shipment was delivered.
• Generating exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900.
• Responding to requests from customers and terminals via phone calls or emails.
• Gathering information on shortages, no pros, no goods, etc., and finding common issues to report to the Supervisor.
• Contacting customers with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required.
• Obtaining phone numbers, confirming terms, etc.
• Dealing with upset customers.
• Providing customers with excellent customer service and escalating issues.

Benefits

• Profit Sharing
• Benefits (including health and dental)
• Tuition reimbursement
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed