OS&D Analyst

Lactalis LUSY•Buffalo, NY

5d•Hybrid

About The Position

Lactalis USA is hiring an OS&D Analyst to join their US shared services team focused on Overages, Shortages, Damages, Returns (OSDR) and Penalties. This role is responsible for managing transactions related to clearing, claiming, and reducing customer penalties, chargebacks, and OSDR issues across all Lactalis business units. The goal is to ensure increased compliance with retailer requirements, drive root cause analysis, and implement corrective actions to improve order accuracy, reduce costs, and enhance customer satisfaction. The OS&D Analyst will collaborate with Transportation & Warehouse teams on claims processes and report to an Associate Manager, OS&D within the US Supply Chain Operational Excellence team.

Requirements

BA/BS in Supply Chain Management, Business Analytics, Mathematics or a related field preferred
3-5 years in supply chain or other relevant roles – (i.e. Early-career candidates may be considered with clearly articulated applicable experience)
Intermediate and above skill level with Excel.
SAP or other ERP/relational database experience is a plus
Proficient with standard office computer technology such as Microsoft Office products and the Internet
Analytical mind with problem-solving aptitude
High level of initiative, excellent written & oral communication skills; good presentation skills
Strong planning, prioritization, and task execution skills
Ability to adapt in a changing work environment
Ability to take direction and work both independently and in a team environment

Responsibilities

Review OS&D (overage, shortage, damage) incidents and customer compliance charges, log accurately in trackers following business unit specific workflows
Serve as supply chain point of contact with warehouse & transportation teams to acquire proof of delivery as needed
Review and analyze customers deductions related to Supply Chain/Logistics requirements, provide documentation to finance team and sales for invalid deductions
Investigate and use informed reasoning to determine root causes of incidents, collaborating with team members across the organization to ensure relevant teams have provided input on analyses and drive action plans to improve
Provide reporting on a regular basis to internal teams, highlighting trends and topics for focused improvement
Gather proper documentation for and ensure claims are filed with carriers and 3PLs losses related to warehouse and transportation driven OSDR, compliance claims, and finished goods losses.
Participate in recurring meetings with internal supply chain teams and external partners to drive improvements and support claims and recovery processes
Provide general support for the US Supply Chain Operational Excellence team