Medical Device Sales - Orthopedic Sales Associate
About The Position
The Orthopedic Sales Associate represents Arthrex Austin, an independent agency authorized to sell Arthrex products, and is primarily responsible for meeting and exceeding sales objectives for the assigned territory. The role serves a sophisticated audience of surgeons and other healthcare professionals, building and maintaining business relationships while developing and implementing sales strategies. The associate communicates with current and prospective customers about product updates, portfolio changes, and educational programs; identifies prospect needs and responds appropriately; cross-sells products and supports new product introductions; and addresses account issues. The role also maintains product and sales training, gathers competitive information, keeps current on industry and customer trends, supports compliance and confidentiality, and collaborates with Sales Managers and peers. Attendance at sales and professional association meetings outside regular business hours may be required.
Requirements
- Bachelor's degree.
- Knowledge of orthopedic procedures and terminology as they relate specifically to Arthrex.
- Knowledge of operating room protocols and procedures.
- Proficiency in Microsoft Office Suite.
- Ability to learn technical information, anatomy, and indications related to surgery and procedures.
- Strong written and verbal communication skills.
- Excellent public speaking skills.
- Ability to interact professionally and courteously with clients, doctors, and staff.
- Ability to work collaboratively on a team and independently.
- Strong organization, attention to detail, follow-through, accuracy, and analytical skills.
- Ability to work independently and interact with all levels of management.
- Ability to handle sensitive and confidential information and exercise good judgment and discretion.
- Strong negotiation and closing skills, sense of urgency, and ability to multitask and manage responsibilities under strict deadlines.
- Demonstrated ability to relate to customers and constituents in the orthopedic/sports medicine market.
- Ability to maintain vendor credentialing for the assigned territory.
- Ability to remain calm and professional in a surgery or operating room environment.
- Ability to travel within the assigned territory as required.
- Ability to lift up to 35 pounds regularly and remain standing or otherwise stationary for prolonged periods.
Responsibilities
- Meet and exceed territory sales objectives while representing Arthrex Austin and its Arthrex products.
- Build and maintain strong business relationships and develop and implement sales strategies.
- Communicate with current and prospective customer accounts about product updates, product portfolio changes, and educational programs.
- Identify the needs of new prospects and develop appropriate written, telephone, and face-to-face responses.
- Cross-sell additional products and manage new product introductions as they become available.
- Address problems that arise at customer accounts.
- Maintain privacy and confidentiality, protect organizational assets, act ethically, report non-compliance, and adhere to applicable laws, regulations, accreditation and licensure requirements, and company policies and procedures.
- Work with Sales Managers through coaching, training, or mentoring, and transfer knowledge to peer Sales Representatives and Sales Associates when needed.
- Maintain training in sales skills, product features and benefits, and other critical business applications.
- Collect competitive data and remain current on industry, customer, and competitive trends.
- Attend sales meetings and professional association meetings outside regular business hours as required.
