Orthodontic Front Desk Rep

Smilebliss Orthodontics•North Charleston, SC

8d•$16 - $20•Onsite

About The Position

Smilebliss™ is an orthodontic practice model based on research that provides insight into consumer preferences regarding orthodontic treatment. This research has allowed Smilebliss™ to create a strategic brand and plans to deliver blissful practice and patient results. Here, we go out of our way to make your job – and that of the entire Bliss team – easier with support geared towards everything a growing, successful practice and happy patient needs. With training and peer support, we make it easy for you to focus on what you love, making patients smile. Together, we’re spreading joy and turning every smile into pure BLISS! At Smilebliss Orthodontics, we believe in creating moments of bliss and positivity every single day. The B.L.I.S.S. Way is how we bring our values to life, infusing every interaction with warmth, care, and a touch of fun. Introduction: Join our vibrant team at Smilebliss by Nirenblatt Orthodontics where we're more than just orthodontic care providers — we're Smilebliss ambassadors dedicated to creating unforgettable experiences for our patients. From traditional braces to clear aligners, we're dedicated to giving our patients a healthier, straighter smile at an affordable price. If you're passionate about creating beautiful smiles and spreading BLISS, we want you on our team. Summary of Position: As an Orthodontic Front Desk Rep - Bliss Expert, you'll play a crucial role in ensuring that every patient's experience is exceptional, from the moment they walk through our doors to the moment they leave with a smile on their face. The Orthodontic Front Desk Rep - Bliss Expert assists with all business functions while prioritizing patient care. From implementing office processes to maximizing production and collections, you'll be an integral part of our team, dedicated to promoting our practice and ensuring a seamless experience for our patients.

Requirements

High school diploma, plus 1 to 3 years of related work experience or equivalent combination of education and experience.
Full-time availability with an 8-hour shift schedule, Monday to Friday, and the ability to work in person at our clinic.

Nice To Haves

Bilingual proficiency is a plus.

Responsibilities

Promote Orthodontist and Practice: Always promote our orthodontist and practice, displaying a pleasant and professional appearance and personality to create a welcoming environment for our patients.
Patient Care: Greet and welcome patients warmly, treating them with genuine care and concern at all times.
Team Collaboration: Participate in "morning huddles" to review the daily schedule, recognize opportunities to maximize productivity, and ensure doctor/team cohesiveness.
Communication Management: Answer all incoming calls promptly and handle them appropriately, as well as checking and responding to emails and voicemails throughout the day.
Administrative Support: Assist with managing all administrative functions, including scanning documents, maintaining inventory, and preparing correspondence for patients and professionals as required.
Lead Management Support: Ensure prompt, professional, and personalized response to all inquiries about the Smilebliss service through various communication channels, following recommended lead management strategies for maximum conversion and patient satisfaction.
Patient Flow: Work closely with the clinical team to monitor patient flow and remain on time throughout the day, notifying the clinical team of any changes or emergencies.
Internal Marketing: Participate in discussions with patients regarding compliments and complaints, promoting internal marketing efforts to enhance patient satisfaction.
Teamwork: Always demonstrate teamwork and assist in other areas whenever available, ensuring overall practice cohesiveness and the delivery of the highest level of patient care.