Front Desk Rep

Surgery Partners, Inc•Anchorage, AK

3d•Onsite

About The Position

The Front Desk Representative for the Outpatient Surgery Center is responsible for greeting patients, performing check-in procedures, and maintaining accurate demographic and insurance information. This role also involves opening office procedures, balancing petty cash, collecting co-pays and co-insurances, and assisting patients. The primary focus is servicing patients in the lobby, with backup support for phones and other front office personnel.

Requirements

High School Diploma
1-2 years experience in healthcare background
Knowledge of clinic policies and procedures
Knowledge of computer systems, programs
Knowledge of medical terminology
Must be able to multi – task
Must be able to express compassion and kindness to patients calling and being seen in the office
Must maintain a professional and upbeat attitude
Skill in written and verbal communication and customer relations
Ability to work effectively with medical staff, Management, authorizations, external agencies and patients
Requires sitting and standing associated with a normal office environment

Responsibilities

Greeting patients
Performing check-in procedures
Maintaining current demographic and insurance information in computer and in the chart
Performing office opening procedures
Petty cash balancing
Co-pay/co-insurance collection
Assisting patients as needed
Servicing patients in the lobby
Backup for phones and other front office personnel